# \[Contact Support\] Not receiving purchased product

**URL:** <https://community.gemsofwar.com/t/contact-support-not-receiving-purchased-product/85172>\
**Category:** Bug Reports\
**Created:** [September 12, 2024, 5:24pm UTC](https://community.gemsofwar.com/t/contact-support-not-receiving-purchased-product/85172 "2024-09-12T17:24:50Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![FairyDust](https://avatars.discourse-cdn.com/v4/letter/f/ccd318/32.png) [@FairyDust](https://community.gemsofwar.com/u/FairyDust)\
**Post date:** [September 12, 2024, 5:24pm UTC](https://community.gemsofwar.com/t/contact-support-not-receiving-purchased-product/85172/1 "2024-09-12T17:24:50Z")

</div>

\*\*Platform, device version and operating system:\*\*xbox series s

**Screenshot or image:**

**What you were expecting to hd:**  
\_REPLACE THIS TEXT WITH YOUR ISSUE. I purchased tghe Ring of Wonder bundle and I’m not receiving my 15 gems per day. I still have 11 days left but haven’t received them for a few days now. Please send my gems. Thank you  
\_

**How often does this happen? When did it begin happening?**  
_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_

**Steps to make it happen again**  
_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead._

---

<div class="post-metadata">

**Author:** ![McDoubleDad](https://avatars.discourse-cdn.com/v4/letter/m/f19dbf/32.png) [@McDoubleDad](https://community.gemsofwar.com/u/McDoubleDad)\
**Post date:** [September 12, 2024, 6:00pm UTC](https://community.gemsofwar.com/t/contact-support-not-receiving-purchased-product/85172/2 "2024-09-12T18:00:13Z")

</div>

That stinks - make sure you do a support ticket too if you haven’t already

---

<div class="post-metadata">

**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [September 12, 2024, 9:11pm UTC](https://community.gemsofwar.com/t/contact-support-not-receiving-purchased-product/85172/3 "2024-09-12T21:11:35Z")

</div>

Hello 🙂

Please contact Support via Ticket for your missing reward issue.

---

<div class="post-metadata">

**Author:** ![SirLOL](https://avatars.discourse-cdn.com/v4/letter/s/a5b964/32.png) [@SirLOL](https://community.gemsofwar.com/u/SirLOL)\
**Post date:** [September 17, 2024, 12:42am UTC](https://community.gemsofwar.com/t/contact-support-not-receiving-purchased-product/85172/4 "2024-09-17T00:42:04Z")

</div>

That happened to me once too on that specific item. It also happened on a bunch of other items i bought, only for them to nerf a week later, technically a bait and switch scam equivalent.