# \[Contact Support\] New update does not process credit card orders

**URL:** <https://community.gemsofwar.com/t/contact-support-new-update-does-not-process-credit-card-orders/81934>\
**Category:** Bug Reports\
**Created:** [October 25, 2023, 8:00am UTC](https://community.gemsofwar.com/t/contact-support-new-update-does-not-process-credit-card-orders/81934 "2023-10-25T08:00:53Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Swordtail](https://avatars.discourse-cdn.com/v4/letter/s/9d8465/32.png) [@Swordtail](https://community.gemsofwar.com/u/Swordtail)\
**Post date:** [October 25, 2023, 8:00am UTC](https://community.gemsofwar.com/t/contact-support-new-update-does-not-process-credit-card-orders/81934/1 "2023-10-25T08:00:53Z")

</div>

XBox Series X

Purchased Pet 10 piece with credit card. It said “got it” a little later the XBox sale flash told me that Microsoft had run the transaction, no item.  
Made a purchase of $1.99 and tax - that gave me the item  
Purchased the Hero booster pack, did not get item and it still shows as available.

As indicated, it happened twice

As indicated, only happened with the credit card purchase, not the purchase from my XBox funds.

---

<div class="post-metadata">

**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [October 25, 2023, 9:15pm UTC](https://community.gemsofwar.com/t/contact-support-new-update-does-not-process-credit-card-orders/81934/2 "2023-10-25T21:15:51Z")

</div>

Please submit a ticket so we can assist you further  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)