# \[Contact Support\] Medal evolution freezes my game!

**URL:** <https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76156>\
**Category:** Bug Reports\
**Created:** [July 18, 2022, 5:44pm UTC](https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76156 "2022-07-18T17:44:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![SquigglesMcDuff](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/squigglesmcduff/32/92922_2.png) [@SquigglesMcDuff](https://community.gemsofwar.com/u/SquigglesMcDuff)\
**Post date:** [July 18, 2022, 5:44pm UTC](https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76156/1 "2022-07-18T17:44:28Z")

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![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/3/33ece11cb79bfa52dc0b6b883ff3e23b605686de.jpeg)  
About 70% of the times I have tried to evolve medals after an explore run my game freezes. The only way I have been able to resolve the issue has been to close down the game and restart - I don’t know if even get the medals after. It has been happening since the last update (the one before the new Kingdom release). Please assist or advise? Thanks.

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**Author:** ![SquigglesMcDuff](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/squigglesmcduff/32/92922_2.png) [@SquigglesMcDuff](https://community.gemsofwar.com/u/SquigglesMcDuff)\
**Post date:** [July 18, 2022, 5:46pm UTC](https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76156/2 "2022-07-18T17:46:31Z")

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Oh, and I play on PC through Steam

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [July 20, 2022, 12:04am UTC](https://community.gemsofwar.com/t/contact-support-medal-evolution-freezes-my-game/76156/3 "2022-07-20T00:04:02Z")

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Hey @SquigglesMcDuff

Can you please send through a ticket to Support, so we can investigate this further for you!  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)

Jeto (she/they) - Support Human 🧙🏻‍♀️