# \[Contact Support\] Lost account

**URL:** <https://community.gemsofwar.com/t/contact-support-lost-account/79205>\
**Category:** Bug Reports\
**Created:** [March 14, 2023, 4:51am UTC](https://community.gemsofwar.com/t/contact-support-lost-account/79205 "2023-03-14T04:51:23Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![Vladislav](https://avatars.discourse-cdn.com/v4/letter/v/bbce88/32.png) [@Vladislav](https://community.gemsofwar.com/u/Vladislav)\
**Post date:** [March 14, 2023, 4:51am UTC](https://community.gemsofwar.com/t/contact-support-lost-account/79205/1 "2023-03-14T04:51:23Z")

</div>

Hello, I played about a year ago, and then abandoned the game. Now I downloaded it and tried to log in with my Google Play account, but I got an error CS02. After restarting the game, I opened a start account, which is issued to everyone when they enter the game. When you try to connect Google Play, your account is not authorized.

---

<div class="post-metadata">

**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [March 14, 2023, 5:00am UTC](https://community.gemsofwar.com/t/contact-support-lost-account/79205/2 "2023-03-14T05:00:24Z")

</div>

Hello 🙂

@Vladislav  
For security reasons I will reach out about your issue privately.