# \[Contact Support\] Gnome a Palooza Keys not received **URL:** \ **Category:** Bug Reports\ **Created:** [January 13, 2023, 11:21am UTC](https://community.gemsofwar.com/t/contact-support-gnome-a-palooza-keys-not-received/78535 "2023-01-13T11:21:32Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![lui-69](https://avatars.discourse-cdn.com/v4/letter/l/54ee81/32.png) [@lui-69](https://community.gemsofwar.com/u/lui-69)\ **Post date:** [January 13, 2023, 11:21am UTC](https://community.gemsofwar.com/t/contact-support-gnome-a-palooza-keys-not-received/78535/1 "2023-01-13T11:21:32Z")
**Platform, device version and operating system:** Playstation 5 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** II started a Gnom a Palooza today. During the game I got several keys for the gnome treasury. Just before the end of the game I had a very long hourglass. It doesn’t go any further. After the Gnome a Palooza expired, none of the keys I won were in my inventory! I had 3 keys before the Palooza. After the palooza too. All earned keys were not counted. I expect compensation for the loss. **How often does this happen? When did it begin happening?** \_first time **Steps to make it happen again** long hourglass before the end of the event ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [January 15, 2023, 10:19pm UTC](https://community.gemsofwar.com/t/contact-support-gnome-a-palooza-keys-not-received/78535/2 "2023-01-15T22:19:55Z")
Hey @lui-69 I’m sorry to hear that you experienced this issue. Could you please contact our Support Team here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) They’ll be able to help you with this issue. OminousGMan - Support Human 🕵️‍♂️