# \[Contact Support\] GAP Kick in Rewards Screen **URL:** \ **Category:** Bug Reports\ **Created:** [March 19, 2022, 3:41am UTC](https://community.gemsofwar.com/t/contact-support-gap-kick-in-rewards-screen/74693 "2022-03-19T03:41:06Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![WB\_STL](https://avatars.discourse-cdn.com/v4/letter/w/57b2e6/32.png) [@WB\_STL](https://community.gemsofwar.com/u/WB_STL)\ **Post date:** [March 19, 2022, 3:41am UTC](https://community.gemsofwar.com/t/contact-support-gap-kick-in-rewards-screen/74693/1 "2022-03-19T03:41:06Z")
\*\*Platform, device version and operating system:\*XB1 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** Was doing a Gnome a Palooza & was kicked. Lost the rewards from the match I was in plus by the time I was able to return my GAP had ended. **How often does this happen? When did it begin happening?** Been kicked a few times lately, always during the rewards screen. **Steps to make it happen again** Just happens every so often when I’m working Explore 12 in Dragon’s Claw. Just happened again Level 12 in Dragon’s Claw. It says “Retry” or “Exit” and no amount of retrying works. ---
**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\ **Post date:** [March 21, 2022, 2:53am UTC](https://community.gemsofwar.com/t/contact-support-gap-kick-in-rewards-screen/74693/2 "2022-03-21T02:53:49Z")
Hey @WB_STL Sorry to hear this has happened. If you could please lodge a ticket with our Support Team here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013595](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013595) They’ll be able to look into this in greater detail and help figure out what’s happened. OminousGMan - Support Human 🕵️‍♂️