# \[Contact Support\] Game froze cannot get in again **URL:** \ **Category:** Bug Reports\ **Created:** [July 22, 2024, 11:44am UTC](https://community.gemsofwar.com/t/contact-support-game-froze-cannot-get-in-again/84721 "2024-07-22T11:44:40Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![Ash3nShad3](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ash3nshad3/32/96675_2.png) [@Ash3nShad3](https://community.gemsofwar.com/u/Ash3nShad3)\ **Post date:** [July 22, 2024, 11:44am UTC](https://community.gemsofwar.com/t/contact-support-game-froze-cannot-get-in-again/84721/1 "2024-07-22T11:44:40Z")
**Platform, device version and operating system:** Mobile **Screenshot or image:** ![Screenshot_20240722-134215](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/7/77294e0ca097829d1bfc243f4816a1f3b0710160.jpeg) **How often does this happen? When did it begin happening?** 5 Hours after this week’s reset Screen froze whilst playing, tried several times to restart on two different devices, but cannot log in. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 22, 2024, 11:09pm UTC](https://community.gemsofwar.com/t/contact-support-game-froze-cannot-get-in-again/84721/2 "2024-07-22T23:09:08Z")
Hello 🙂 Please ensure you have the latest version of Gems of War! Please also let me know if you are still running into this issue. In the meantime, please Contact Support via Ticket, if this issue is still ongoing. - In the ticket, make sure to provide your Invite Code!