# \[Contact Support\] Game freezing while loading

**URL:** <https://community.gemsofwar.com/t/contact-support-game-freezing-while-loading/76104>\
**Category:** Uncategorized\
**Created:** [July 14, 2022, 7:42pm UTC](https://community.gemsofwar.com/t/contact-support-game-freezing-while-loading/76104 "2022-07-14T19:42:43Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Twistedatrition1](https://avatars.discourse-cdn.com/v4/letter/t/c77e96/32.png) [@Twistedatrition1](https://community.gemsofwar.com/u/Twistedatrition1)\
**Post date:** [July 14, 2022, 7:42pm UTC](https://community.gemsofwar.com/t/contact-support-game-freezing-while-loading/76104/1 "2022-07-14T19:42:43Z")

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My game has been freezing mid load screen for over a day now. This happens when I first open the game on my phone. I think I need to delete and reinstall the game but I need my account information that is only available while in game, and I can’t even get that far. Has anyone else had this issue, and how would I go about fixing it without losing my account. I would hate to waste literal years of play time, and I don’t think I would even bother starting new.

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**Author:** ![OminousGMan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ominousgman/32/70503_2.png) [@OminousGMan](https://community.gemsofwar.com/u/OminousGMan)\
**Post date:** [July 15, 2022, 1:14am UTC](https://community.gemsofwar.com/t/contact-support-game-freezing-while-loading/76104/2 "2022-07-15T01:14:01Z")

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Hey @Twistedatrition1

I’m very sorry to hear that you’re experiencing this issue. Please submit a ticket with the Support Team here; [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356)

They’ll be able to help you in a lot more detail!

OminousGMan - Support Human 🕵️‍♂️

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**Author:** ![Twistedatrition1](https://avatars.discourse-cdn.com/v4/letter/t/c77e96/32.png) [@Twistedatrition1](https://community.gemsofwar.com/u/Twistedatrition1)\
**Post date:** [July 15, 2022, 1:25am UTC](https://community.gemsofwar.com/t/contact-support-game-freezing-while-loading/76104/3 "2022-07-15T01:25:00Z")

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I’m already in the process thanks