# \[Contact Support\] Elite pass paid but not received
**URL:** https://community.gemsofwar.com/t/contact-support-elite-pass-paid-but-not-received/84405
**Category:** Bug Reports
**Created:** [June 10, 2024, 8:42pm UTC](https://community.gemsofwar.com/t/contact-support-elite-pass-paid-but-not-received/84405 "2024-06-10T20:42:21Z")
**Posts on this page:** 4
**Page:** 1
### Author:  [@mads](https://community.gemsofwar.com/u/mads)
#### Post date: [June 10, 2024, 8:42pm UTC](https://community.gemsofwar.com/t/contact-support-elite-pass-paid-but-not-received/84405/1 "2024-06-10T20:42:21Z")
I play on a Kindle Fire, yesterday I bought the Elite pass, got the message that my order was complete then the game shut down, I reopened it but never got the pass. I checked my orders on Amazon and it has been paid.
**How often does this happen? When did it begin happening?**
_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_
**Steps to make it happen again**
_REPLACE THIS TEXT WITH YOUR ISSUE. e.g. Sometimes there are certain steps that can lead to a problem that may not be obvious! Example: I lose once in the Arena, I then exit to the world map, select broken Spire on the Map and enter Arena. broken spire’s quest lost instead._
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### Author:  [@Darklord1](https://community.gemsofwar.com/u/Darklord1)
#### Post date: [June 10, 2024, 9:00pm UTC](https://community.gemsofwar.com/t/contact-support-elite-pass-paid-but-not-received/84405/2 "2024-06-10T21:00:37Z")
Have you checked the mail? If you buy it after having completed the tasks for that week they send the missing rewards via the mail.
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### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [June 10, 2024, 10:09pm UTC](https://community.gemsofwar.com/t/contact-support-elite-pass-paid-but-not-received/84405/3 "2024-06-10T22:09:47Z")
Hello 🙂
For security and privacy purposes, please contact Support via Ticket.
Please include your Invite Code, receipt and what you purchased.
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### Author:  [@mads](https://community.gemsofwar.com/u/mads)
#### Post date: [June 10, 2024, 11:22pm UTC](https://community.gemsofwar.com/t/contact-support-elite-pass-paid-but-not-received/84405/4 "2024-06-10T23:22:52Z")
Problem is solved, I contacted Amazon and they have reimbursed the purchase.