# \[Contact Support\] Dec 10 2024 forced update will not load the game
**URL:** https://community.gemsofwar.com/t/contact-support-dec-10-2024-forced-update-will-not-load-the-game/86620
**Category:** Bug Reports
**Created:** [December 10, 2024, 10:21pm UTC](https://community.gemsofwar.com/t/contact-support-dec-10-2024-forced-update-will-not-load-the-game/86620 "2024-12-10T22:21:52Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@Michael08330](https://community.gemsofwar.com/u/Michael08330)
#### Post date: [December 10, 2024, 10:21pm UTC](https://community.gemsofwar.com/t/contact-support-dec-10-2024-forced-update-will-not-load-the-game/86620/1 "2024-12-10T22:21:52Z")
Started GoW today and I got a message that an update was available and I had to update in order ot play. No biggie, done this plenty of times before. Updated the app, started it again and I got a download error with the option to retry or quit. Retry simply loops back to the error message. I deleted the app and tried to reinstall, but it doesn’t recognize my info to retreive my character. Fortunately, this is only one of the devices I play the game on, so I know I’m still alive in the realm.
What happened? I play on Android OS on Samsung tablets and phones. Everything is updated regarding software, firmware and OS.
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### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [December 11, 2024, 8:36pm UTC](https://community.gemsofwar.com/t/contact-support-dec-10-2024-forced-update-will-not-load-the-game/86620/2 "2024-12-11T20:36:29Z")
Hello 🙂
Please contact Support via Ticket for your particular case for privacy and security reasons.
In the ticket, please provide:
- Invite Code
- error code type (is there a cliffy error?)
- information that you have shared here
- Please also confirm if it this has become an issue where your account is not being recognised and you don’t get stuck with the download error?