# \[Contact Support\] Cliffy Error (03/01/25)
**URL:** https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229
**Category:** Bug Reports
**Created:** [March 1, 2025, 3:30am UTC](https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229 "2025-03-01T03:30:42Z")
**Posts on this page:** 5
**Page:** 1
### Author:  [@vidar](https://community.gemsofwar.com/u/vidar)
#### Post date: [March 1, 2025, 3:30am UTC](https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229/1 "2025-03-01T03:30:42Z")
**Platform, device version and operating system:**
pc/mobile, android
**Screenshot or image:**
(i try to but it says i cannot embed media in a post)
**What you were expecting to happen, and what actually happened:**
game stuck on loading screen with this error
**How often does this happen? When did it begin happening?**
just today, was still working normally yesterday night
**Steps to make it happen again**
open the game
---
### Author:  [@Anam\_Cara](https://community.gemsofwar.com/u/Anam_Cara)
#### Post date: [March 1, 2025, 4:23am UTC](https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229/2 "2025-03-01T04:23:25Z")
It helps if you drop your invite code and the information on the cliffy error (the exact letters and numbers). This helps the team track it down. 🙂
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### Author:  [@vidar](https://community.gemsofwar.com/u/vidar)
#### Post date: [March 1, 2025, 5:04am UTC](https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229/3 "2025-03-01T05:04:17Z")
hello,
my invite code is
VIDAR\_ADJB
the cliffy error’s changes every time i open the app, most recent two being
CLIFFY-PDWJ841MBK
and
CLIFFY-CQB93RO3V7
thank you
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### Author:  [@Anam\_Cara](https://community.gemsofwar.com/u/Anam_Cara)
#### Post date: [March 1, 2025, 5:06am UTC](https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229/4 "2025-03-01T05:06:22Z")
That’s perfect - I believe that is all they need to track down the bug for you once they return to work after the weekend.
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### Author:  [@vidar](https://community.gemsofwar.com/u/vidar)
#### Post date: [March 2, 2025, 10:12am UTC](https://community.gemsofwar.com/t/contact-support-cliffy-error-03-01-25/87229/5 "2025-03-02T10:12:43Z")
