# \[Contact Support\] Chat appears to be connected but it isn't (android)

**URL:** <https://community.gemsofwar.com/t/contact-support-chat-appears-to-be-connected-but-it-isnt-android/82056>\
**Category:** Bug Reports\
**Created:** [October 31, 2023, 8:36am UTC](https://community.gemsofwar.com/t/contact-support-chat-appears-to-be-connected-but-it-isnt-android/82056 "2023-10-31T08:36:23Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\
**Post date:** [October 31, 2023, 10:34pm UTC](https://community.gemsofwar.com/t/contact-support-chat-appears-to-be-connected-but-it-isnt-android/82056/2 "2023-10-31T22:34:28Z")

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Hello 🙂

As this issue needs further investigation, for privacy and security purposes please Contact Support via Ticket.

In this ticket please also make sure to include the following:

- Invite Code
- Platform
- Explanation of the issue
- Any self troubleshooting steps you have taken

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_[View the full topic](https://community.gemsofwar.com/t/contact-support-chat-appears-to-be-connected-but-it-isnt-android/82056)._