# \[CONTACT SUPPORT\] Charged twice i was charged twice and i only received one **URL:** \ **Category:** Bug Reports\ **Created:** [February 3, 2021, 2:33am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463 "2021-02-03T02:33:11Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![mikej324](https://avatars.discourse-cdn.com/v4/letter/m/53a042/32.png) [@mikej324](https://community.gemsofwar.com/u/mikej324)\ **Post date:** [February 3, 2021, 2:33am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/1 "2021-02-03T02:33:11Z")
I was ordering one pack of gem it sent a error message saying restart the game and i did i still didn’t receive my item click on it again but this it did go through but only item but i did see my bank statement and it show i was in fact charged twice can you refund just one cause i did purchase one of the. ---
**Author:** ![Dr\_Killbrew](https://avatars.discourse-cdn.com/v4/letter/d/f9ae1b/32.png) [@Dr\_Killbrew](https://community.gemsofwar.com/u/Dr_Killbrew)\ **Post date:** [February 3, 2021, 2:59am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/2 "2021-02-03T02:59:18Z")
Message customer service/support, this isn’t a bug report kind of problem. I had a similar problem last year, they sorted it out pretty quickly. If you’re on console, they can’t refund, you’d have to go through Sony/Microsoft as they’re the ones that handle the money, and they don’t do refunds on in game currency purchases, even in the case of a glitch like this. But GoW gave me whatever I wanted of equal dollar value. If you’re on PC/mobile, you might be able to get a refund, I don’t know how it works there. ---
**Author:** ![Snooj](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/snooj/32/65852_2.png) [@Snooj](https://community.gemsofwar.com/u/Snooj)\ **Post date:** [February 3, 2021, 3:15am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/3 "2021-02-03T03:15:41Z")
> [@Dr\_Killbrew](#): > > If you’re on console, they can’t refund, you’d have to go through Sony/Microsoft as they’re the ones that handle the money, and they don’t do refunds on in game currency purchases If that is true, do a chargeback. Either way, talk to GoW support first. As @Dr_Killbrew said, this isn’t a bug. No one on the forums can help. ---
**Author:** ![Dr\_Killbrew](https://avatars.discourse-cdn.com/v4/letter/d/f9ae1b/32.png) [@Dr\_Killbrew](https://community.gemsofwar.com/u/Dr_Killbrew)\ **Post date:** [February 3, 2021, 3:29am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/4 "2021-02-03T03:29:53Z")
I wouldn’t recommend a chargeback, at least on playstation. I’ve read of people having their PS accounts disabled/locked because Sony assumes a chargeback means fraudulent activity (Sony isn’t exactly known for their quality customer service). Not sure how accurate that still is, but I’d wager a little extra gem purchase is much better than risking losing your account and all games tied to it. ---
**Author:** ![Snooj](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/snooj/32/65852_2.png) [@Snooj](https://community.gemsofwar.com/u/Snooj)\ **Post date:** [February 3, 2021, 3:34am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/5 "2021-02-03T03:34:24Z")
Ugh. That’s gross of Sony. 🙁 ---
**Author:** ![Graeme](https://avatars.discourse-cdn.com/v4/letter/g/50afbb/32.png) [@Graeme](https://community.gemsofwar.com/u/Graeme)\ **Post date:** [February 3, 2021, 3:36am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/6 "2021-02-03T03:36:53Z")
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\ **Post date:** [February 10, 2021, 2:19am UTC](https://community.gemsofwar.com/t/contact-support-charged-twice-i-was-charged-twice-and-i-only-received-one/68463/7 "2021-02-10T02:19:45Z")
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