# \[Contact Support\] Battle won't load
**URL:** https://community.gemsofwar.com/t/contact-support-battle-wont-load/83734
**Category:** Bug Reports
**Created:** [March 30, 2024, 3:24pm UTC](https://community.gemsofwar.com/t/contact-support-battle-wont-load/83734 "2024-03-30T15:24:01Z")
**Posts on this page:** 2
**Page:** 1
### Author:  [@SMax3000](https://community.gemsofwar.com/u/SMax3000)
#### Post date: [March 30, 2024, 3:24pm UTC](https://community.gemsofwar.com/t/contact-support-battle-wont-load/83734/1 "2024-03-30T15:24:01Z")
**Platform, device version and operating system:**
PC/Windows
**Screenshot or image:**
**What you were expecting to happen, and what actually happened:**
I was expecting the battle to load, but it didn’t. It’s been five minutes and nothing has happened. I’ll have to restart the game and it will be counted as a lose. I don’t like losing and when it’s not my fault I hate it even more. Can you remove the defeat?
**How often does this happen? When did it begin happening?**
Sometimes it happens. Today.
**Steps to make it happen again**
Just play PVP. Sometimes it happens.
My invite code: ATREY\_FHKR
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### Author:  [@Bramble](https://community.gemsofwar.com/u/Bramble)
#### Post date: [April 1, 2024, 9:47pm UTC](https://community.gemsofwar.com/t/contact-support-battle-wont-load/83734/2 "2024-04-01T21:47:48Z")
Hello 🙂
For your account safety and security as this issue will require more detailed investigation, please contact Support via Ticket about this particular issue.
In the Support Ticket please include:
- Your Invite Code
- Any details surrounding your issue of battles not loading in PVP
- Ensure you have the latest version of Gems of War installed.