# \[Contact Support\] Account wide CLIFFY errors **URL:** \ **Category:** Bug Reports\ **Created:** [July 21, 2023, 2:29am UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550 "2023-07-21T02:29:07Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![Sulli](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@Sulli](https://community.gemsofwar.com/u/Sulli)\ **Post date:** [July 21, 2023, 2:29am UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/1 "2023-07-21T02:29:07Z")
**Platform, device version and operating system:** Xbox android and PC **Screenshot or image:** ![20230720_093253](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/7/0/70cbc125e432ba3eb41266cd7fdaa26c584de3a1.jpeg) **What you were expecting to happen, and what actually happened:** I expected to see the reward screen after a match. Instead I’m met with a Cliffy error every single time forcing me to restart the game. I made a brand new fresh account to see if it happened again and it was fine. **How often does this happen? When did it begin happening?** It began to happen yesterday and it happens every single time I finish any match. Be it PVP or normal. **Steps to make it happen again** Finish any kind of match ---
**Author:** ![Sulli](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@Sulli](https://community.gemsofwar.com/u/Sulli)\ **Post date:** [July 21, 2023, 3:50am UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/2 "2023-07-21T03:50:37Z")
Invite code for PC is - Bubonictoe\_22WQ Invite code for Xbox is - Garonahalforcen\_WD5H ---
**Author:** ![Splycer](https://avatars.discourse-cdn.com/v4/letter/s/ba9def/32.png) [@Splycer](https://community.gemsofwar.com/u/Splycer)\ **Post date:** [July 21, 2023, 3:53pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/3 "2023-07-21T15:53:10Z")
iPhone 8+ most recent updates installed ![IMG_1648](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/4/e/4e6704d37718075ffbea76782e8b14396bf8105e.jpeg) \*\*What you were expecting to happen, and Returned to game after 2+ years. Was expecting to get rewards for winning battles. Got error instead **How often does this happen? When did it begin happening?** Happens always in any mode \*\*Steps to make Play game ---
**Author:** ![Sulli](https://avatars.discourse-cdn.com/v4/letter/s/839c29/32.png) [@Sulli](https://community.gemsofwar.com/u/Sulli)\ **Post date:** [July 21, 2023, 5:05pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/4 "2023-07-21T17:05:29Z")
I’m getting the exact same. You’re not alone. Across all platforms too, android Xbox and PC ---
**Author:** ![luxton85](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/luxton85/32/94373_2.png) [@luxton85](https://community.gemsofwar.com/u/luxton85)\ **Post date:** [July 21, 2023, 10:05pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/5 "2023-07-21T22:05:08Z")
happening on ps4 as well booted me off in middle of a guild war battle & now when i try to launch game i keep getting access denied & it will not load up ---
**Author:** ![Dust\_Angel](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/dust_angel/32/35256_2.png) [@Dust\_Angel](https://community.gemsofwar.com/u/Dust_Angel)\ **Post date:** [July 21, 2023, 10:21pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/6 "2023-07-21T22:21:45Z")
For Cliffy errors the surest thing to do is submitting a support ticket here: [https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket\_form\_id=360000013356](https://gemsofwar.zendesk.com/hc/en-us/requests/new?ticket_form_id=360000013356) I’d advise to do so, if you haven’t already. ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 23, 2023, 11:47pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/7 "2023-07-23T23:47:42Z")
Hello 🙂 Please contact support via Ticket with the screencaptures of the CLIFFY Errors attached. In the Support Ticket, please also provide: - Invite Code - Platform ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 23, 2023, 11:51pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/8 "2023-07-23T23:51:50Z")
Hello 🙂 @Splycer & @Sulli Please note that I’ve escalated your CLIFFY Errors to a developer who should have fixed this issue with your accounts. ---
**Author:** ![Paredzee](https://avatars.discourse-cdn.com/v4/letter/p/50afbb/32.png) [@Paredzee](https://community.gemsofwar.com/u/Paredzee)\ **Post date:** [July 23, 2023, 3:54pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/9 "2023-07-23T15:54:47Z")
Android, version 7.0.0r50226 **What you were expecting to happen, and what actually happened:** I was winning my games but each time a message appears “error cliffy-(…)” and instead of earning my rewards or marking my victory the game returns to the homepage and show that I have lost my matches **How often does this happen? When did it begin happening?** since I reinstalled the game (yesterday) before that I had never had any problems, and it happens in any game mode can someone help me please? Thanks a lot ---
**Author:** ![Bramble](https://avatars.discourse-cdn.com/v4/letter/b/dfb087/32.png) [@Bramble](https://community.gemsofwar.com/u/Bramble)\ **Post date:** [July 23, 2023, 11:55pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/10 "2023-07-23T23:55:28Z")
Hello 🙂 @Paredzee I’ve merged your bug report to other CLIFFY Error bug report threads. Please contact Support via Ticket and include: - Invite Code - Cliffy Error Screencapture - Platform ---
**Author:** ![Paredzee](https://avatars.discourse-cdn.com/v4/letter/p/50afbb/32.png) [@Paredzee](https://community.gemsofwar.com/u/Paredzee)\ **Post date:** [July 23, 2023, 11:58pm UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/11 "2023-07-23T23:58:24Z")
Hello thank you so much for your help but i don’t know where to find the ticket since its the first time I use this platform to communicate a problem… ---
**Author:** ![Paredzee](https://avatars.discourse-cdn.com/v4/letter/p/50afbb/32.png) [@Paredzee](https://community.gemsofwar.com/u/Paredzee)\ **Post date:** [July 24, 2023, 12:17am UTC](https://community.gemsofwar.com/t/contact-support-account-wide-cliffy-errors/80550/12 "2023-07-24T00:17:42Z")
I managed to have access to the ticket and I was able to ask for help. Thank you so much