# Constantly receiving same Hero Weapon mail **URL:** \ **Category:** Support\ **Created:** [March 16, 2016, 7:40am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692 "2016-03-16T07:40:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 16, 2016, 7:40am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/1 "2016-03-16T07:40:05Z")
**What you were expecting to happen, and what actually happened?** After unlocking Archer’s special weapon, i am constantly receiving the same mail to claim it over and over. Clicking on ‘Claim’ doesn’t have the expected result. **What are the steps to make it happen again?** At first i thought it was sent after a won battle, now i believe it’s taken place randomly. **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** Nope. ---
**Author:** ![esslee](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esslee/32/103072_2.png) [@esslee](https://community.gemsofwar.com/u/esslee)\ **Post date:** [March 16, 2016, 7:47am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/2 "2016-03-16T07:47:49Z")
That happened to me. Had lots of emails giving me Sorceror class weapon. Luckily all the mails had come in whilst game was closed and were sitting in the mail list - rather than one at a time. Once cleared tho they never came back. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 16, 2016, 8:49am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/3 "2016-03-16T08:49:28Z")
Not for me, after clearing and closing the game, they keep coming back. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 16, 2016, 6:31pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/4 "2016-03-16T18:31:31Z")
It ain’t funny anymore, another 7 mails. In total 20 already. ---
**Author:** ![RiverSong](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/riversong/32/2089_2.png) [@RiverSong](https://community.gemsofwar.com/u/RiverSong)\ **Post date:** [March 16, 2016, 6:34pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/5 "2016-03-16T18:34:00Z")
This is happening to me, too. Claim the weapon, close game, reopen, win a battle, another email to claim the weapon. ---
**Author:** ![JasonAshcroft](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jasonashcroft/32/1974_2.png) [@JasonAshcroft](https://community.gemsofwar.com/u/JasonAshcroft)\ **Post date:** [March 16, 2016, 6:39pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/6 "2016-03-16T18:39:18Z")
I just changed the class when I had the 250 wins =P works ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [March 16, 2016, 9:39pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/7 "2016-03-16T21:39:01Z")
Thanks for reporting the bug. We’ll look into fixing it, and hopefully can deploy a hotfix out for it shortly. ---
**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\ **Post date:** [March 16, 2016, 10:02pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/8 "2016-03-16T22:02:58Z")
Had a look through the data and it seems you now have the weapon. Did it eventually work? If so, were there any differences you took when it did work? Thanks. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 17, 2016, 5:47am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/9 "2016-03-17T05:47:48Z")
Nope, still getting the mails. Another 2 this morning, after playing a few battles. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 18, 2016, 4:59pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/10 "2016-03-18T16:59:04Z")
Still receiving them. ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 18, 2016, 5:06pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/11 "2016-03-18T17:06:05Z")
> [@Royalty](#): > > Still receiving them. Just a suggestion; Have you tried using the weapon in a game yet? It might stop the emails from coming. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 18, 2016, 5:27pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/12 "2016-03-18T17:27:51Z")
If it was a good weapon i would try 😉 ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 18, 2016, 5:36pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/13 "2016-03-18T17:36:31Z")
Okay, played one game, we’ll see if it works 🙂 ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 18, 2016, 5:42pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/14 "2016-03-18T17:42:04Z")
Didn’t work. I am starting to see a pattern though. It looks like the mails are starting to be sent after a defense battle. ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 21, 2016, 7:42am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/15 "2016-03-21T07:42:58Z")
Still experiencing this. It is starting to get annoying. After logging in and playing the first battle, i am receiving a new mail. I keep getting those after each battle until i claim the weapon during the session. Then it stops and starts over and again after logging out, logging in. ---
**Author:** ![Zelfore](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/zelfore/32/22295_2.png) [@Zelfore](https://community.gemsofwar.com/u/Zelfore)\ **Post date:** [March 21, 2016, 11:39am UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/16 "2016-03-21T11:39:00Z")
My suggestion is to switch classes, then switch back to your preferred class at a later time. I know it’ll be cutting into your preferred setup, but at this point you’ll need to decide which is the bigger nuisance. The 6 day wait or the mail attack. (Course you should make sure it’s still happening after today’s event update beforehand.) ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 21, 2016, 12:31pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/17 "2016-03-21T12:31:20Z")
Thanks for the suggestion, but i don’t want to switch to another class. How about just fixing the problem? Or at least give us feedback on when the problem might be solved? Can it be solved on the server, or does it need a client fix (2.0)? ---
**Author:** ![kzintiwife](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kzintiwife/32/2350_2.png) [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Post date:** [March 21, 2016, 1:20pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/18 "2016-03-21T13:20:40Z")
are you on a pc or a tablet/phone? if on a tablet or phone have you tried clearing the cache? if on a pc have you uninstll and reinstall? ---
**Author:** ![Royalty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/royalty/32/1683_2.png) [@Royalty](https://community.gemsofwar.com/u/Royalty)\ **Post date:** [March 21, 2016, 1:25pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/19 "2016-03-21T13:25:21Z")
Tablet. Not tried clearing the cache. Will try it later today. Thanks for the tip. ---
**Author:** ![kzintiwife](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kzintiwife/32/2350_2.png) [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Post date:** [March 21, 2016, 2:24pm UTC](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692/20 "2016-03-21T14:24:10Z")
find it helps A LOT of issues — power drain, games “sticking”, and speed issues 🙂 [Next page](https://community.gemsofwar.com/t/constantly-receiving-same-hero-weapon-mail/4692.md?page=2)