# Completely locked out of arena (game breaking bug)
**URL:** https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920
**Category:** Support
**Created:** [July 4, 2017, 7:05pm UTC](https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920 "2017-07-04T19:05:26Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Demonzu](https://community.gemsofwar.com/u/Demonzu)
#### Post date: [July 4, 2017, 7:05pm UTC](https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920/1 "2017-07-04T19:05:26Z")
**What you were expecting to happen, and what actually happened?**
I expected to be able to play arena, but instead I am completely locked out of the feature.
**What are the steps to make it happen again?**
I got the bug where you choose your arena team and a troop’s name is completely blank. Once you enter an arena fight you end up with 2 copies of your hero instead of that blank name troop. I exited arena to mention it in guild chat and when I tried to re-enter arena nothing happens. I click mini-games, then click arena and nothing happens. I am completely locked out of the feature.
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**
Screenshots wouldn’t help as there is no visual queue.
Needless to say this is very frustrating. Arena is one of my favorite features of the game and is how I farm trophies each week. If anyone else encounters the blank troop bug I encourage you to immediately retire the run so that you do not experience this bug.
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### Author:  [@JasonAshcroft](https://community.gemsofwar.com/u/JasonAshcroft)
#### Post date: [July 4, 2017, 10:07pm UTC](https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920/2 "2017-07-04T22:07:34Z")
Although I havent had any problems so far, thanks for sharing the info with fellow readers. In case you havent done so already, I’d advise to contact support to solve your issue.
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### Author:  [@psydotogist](https://community.gemsofwar.com/u/psydotogist)
#### Post date: [July 4, 2017, 10:24pm UTC](https://community.gemsofwar.com/t/completely-locked-out-of-arena-game-breaking-bug/26920/3 "2017-07-04T22:24:45Z")
Hope they will get your ticket soon…