# Completed guild task but no keys were rewarded **URL:** \ **Category:** Support\ **Created:** [June 5, 2016, 3:47pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981 "2016-06-05T15:47:45Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![navraenr](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@navraenr](https://community.gemsofwar.com/u/navraenr)\ **Post date:** [June 5, 2016, 3:47pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/1 "2016-06-05T15:47:45Z")
**What you were expecting to happen, and what actually happened?** I spent enough gold (about 6k?) to complete a guild key task. I did not receive any keys and neither did anyone in my guild. This was done while logged in via the mobile app (using a Samsung Galaxy S5). **What are the steps to make it happen again?** The gold was spent in two separate contributions…one of 5k and the other was the odd amount to finish the task (don’t remember the exact amount). I got an error message after the second contribution. The guild activity log showed that I had completed the task, yet no one received the keys. My ID is NAVRAENR\_1 and my guild is DND Guild. **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** I’ve attached a screenshot of the error message and a screenshot of the guild ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/5/5defcf3f0f180dac0b6884f241b412049c811349.png)activity log. ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/7/79ea8367328d3cb4428ed1081cbccef163c030ce.png) ---
**Author:** ![illusion](https://avatars.discourse-cdn.com/v4/letter/i/e19b73/32.png) [@illusion](https://community.gemsofwar.com/u/illusion)\ **Post date:** [June 5, 2016, 4:05pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/2 "2016-06-05T16:05:05Z")
Server problem they are working on it, I’m sure they will fix once fixed. > [@\[SOLVED\] Can you please investigate this](http://community.gemsofwar.com/t/can-you-please-investigate-this/7976/35): > > Quite a few sleepless nights. [image] ---
**Author:** ![Personette](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/personette/32/3845_2.png) [@Personette](https://community.gemsofwar.com/u/Personette)\ **Post date:** [June 5, 2016, 4:06pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/3 "2016-06-05T16:06:57Z")
This happened to me as well; open a ticket or just wait? ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [June 5, 2016, 4:07pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/4 "2016-06-05T16:07:38Z")
Maybe open a ticket so they have a record of it? ---
**Author:** ![navraenr](https://avatars.discourse-cdn.com/v4/letter/n/ba8739/32.png) [@navraenr](https://community.gemsofwar.com/u/navraenr)\ **Post date:** [June 5, 2016, 4:23pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/5 "2016-06-05T16:23:17Z")
Good idea! Ticket submitted… ---
**Author:** ![kzintiwife](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kzintiwife/32/2350_2.png) [@kzintiwife](https://community.gemsofwar.com/u/kzintiwife)\ **Post date:** [June 5, 2016, 5:12pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/6 "2016-06-05T17:12:35Z")
the problem was server side, serivce provider is attempting fix. (from preivously mentioned post above) ---
**Author:** ![Personette](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/personette/32/3845_2.png) [@Personette](https://community.gemsofwar.com/u/Personette)\ **Post date:** [June 5, 2016, 11:00pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/7 "2016-06-05T23:00:58Z")
Anyone get a reply on this? ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [June 5, 2016, 11:05pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/8 "2016-06-05T23:05:04Z")
@Personette, this happened to me and my guild a month ago, support gave us our 12 glory keys that we were out, after a ticket had been submitted. > [@Issues with guild tasks](http://community.gemsofwar.com/t/issues-with-guild-tasks/6380): > > This is the second time it has given me this error message in the past 5 minutes. First time I tried to complete the 12 glory key task ( No keys were in my inventory afterwards) The screenshot was after trying to complete the 10 gem task, again, no gems in my inventory afterwards. It didn’t add my donations to my weekly guild total either, but it did deduct it from my gold total. Contact support about this? ---
**Author:** ![Personette](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/personette/32/3845_2.png) [@Personette](https://community.gemsofwar.com/u/Personette)\ **Post date:** [June 5, 2016, 11:07pm UTC](https://community.gemsofwar.com/t/completed-guild-task-but-no-keys-were-rewarded/7981/9 "2016-06-05T23:07:55Z")
I’m just being impatient. I posted another thread about getting info about the new event & when I refreshed the main page a new thread had just gone up. Maybe I will just, you know, wait a reasonable amount of time rather than tapping my fingers and looking at the clock.