Community Guidelines


#1

Community Guidelines

Don’t Be a Jerk

You’d think this was self-evident but you’d be surprised. Basically don’t be that guy/girl.

Example behaviour includes but is not exclusive to:

  • Hate Speech - Racist, Homophobic or Sexist slurs.
  • Commenting on people’s appearance.
  • Threats - Threatening another person with physical or sexual violence.
  • Swearing, NSFW content, Illegal activities – We do have families who wish to enjoy or share Gems of War with their children. Let’s keep it clean.
  • Trolling or Combative Behaviour – This also covers responding to such attacks in a similar manner.
  • Sharing the personal information of others.
  • Posting PMs – PMs are meant to stay private. This also include Support responses from the Support team.
  • Callouts.
  • Spamming.
  • Purposefully derailing threads.
  • Impersonating a Dev or Spreading False Information.
  • Unnecessary Flagging of Forum Posts or Threads.
  • Spoilers without warnings – Spoilers are okay as long a people know that the spoilers are there. (Remember not everyone wants to know.)
  • Upsetting and/or provoking other forum members.

The PG-13 Line

Sometimes there are things that are said which don’t clearly violate out pre-existing guidelines. However, there are instances where while something may not technically break a rule, it is still harmful, inappropriate or best not mentioned in polite company.

This is where the PG-13 line comes in. We want you to have fun and be able to express yourself, but if we feel that something significantly crosses this line, you may be banned. A good way to frame this is by thinking about the following:

  • Am I posting this for shock value? If so, probably best not to post it.
  • Am I trying to goad someone into an argument? If so, maybe don’t.
  • Am I comfortable with my children reading this? If not, don’t post the thing. (And if it’s very inappropriate and you would, maybe re-evaluate some of your choices. :P)

Be patient with new players

We were all new once, and not everyone has the time to go through hundreds of threads to find an answer to a specific question. We want to provide a warm, welcoming community for the lovely noobs joining us.

Don’t Hijack Other Guilds’ Recruitment Threads

Any posts in a Guild Recruitment thread trying to advertise a different guild will be removed. Classy people have their own recruitment thread!
This also includes flagging a recruitment thread until it closes.

No Rage Quitting the Game Threads

Unfortunately, these threads do nothing to further the conversation or discussion found in these forums. If you have feedback, there are feedback threads waiting for you input. We welcome all feedback, whether positive or negative, as long as you remain civil.

If you are leaving the game and wish to say goodbye, thank your guildies and farewell your friends, you are welcome to do so. Thank you for playing our game and being a part of our community! We will miss you, but also wish you the best of luck in the future. :slightly_smiling_face:

No Selling Accounts/Guilds

Like pretty much every online game, we don’t support the private sale of accounts or guilds between players. So, in the spirit of that, any advertising of accounts of guilds for sale will be removed.

Hacking

Protip: Don’t hack the game!

Our game employs many anti-cheating tools, so players can be auto-banned by our system. However, we also investigate players, and ban them if we find them cheating. If you feel that you have been fallaciously banned, please contact our support so we can investigate your account. Please remember that any decisions made after being contacted are final.

General Twitch Rules

Our Community Guidelines also refer to our Twitch channel.

Please do not post any codes released on stream in global chat or on the forums, as they are intended for our stream viewers. If you are found to be doing this you will be warned, and if you continue to do so are likely to incur a ban.

What are the consequences of breaking a rule?

Please be aware that the following bans and potential consequences are a rough guide. Bans are issued at our discretion, and as such, if a player exhibits behaviour that is seen as sufficiently severe, they will incur a ban that reflects this. This means that more extreme behaviour will result in a longer ban even if it is a player’s first offense. (Yes, this can include a permanent ban.)

Not everything is black and white, but we will always endeavour to be as impartial and fair as possible when banning players. Please take the time that you are banned to reflect on your behaviour. If you feel that you have been unfairly banned, or banned for a period of time that does not accurately reflect your infraction, please contact a member of staff to discuss this further. Please be aware that our decision is final, and we may or may not change our decision.

Global Chat

  • A first time offence will see 24 hour chat ban.
  • A second time offence will incur a 48 hour chat ban.
  • A third time offence will incur a week long chat ban.
  • If you commit a fourth offence you will be chat banned forever.

Forums

If you are seen making a post that breaks one of these rules the post in question will be removed. If we feel that it is required, you will then be contacted by a member of our team to explain why this has happened.
If you persist in breaking the rules you will be banned.
Remember! It’s easy not to be banned - just be respectful in your dealings with others.

TLDR; don’t be a douche.


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#2

#3

On the forums, there is an icon to flag posts for moderators’ attention under every post. Is this an acceptable reporting alternative?


#4

You are always welcome to flag posts, but moderators do receive a huge amount of flags a day. If the behaviour is particularly bad I would recommend contacting us directly.


#5

@Saltypatra please can you be more explicit above that swearing and offensive language is against the rules (it was, in the old FAQ that people didn’t read). My kids read these forums over my shoulder and I’m sure we have plenty of parents in that position.


#6

I’ve seen plenty of swearing on this forum and it’s never been an issue to my knowledge. I was unaware it was even against the rules. If you really want to enforce that I would suggest just implementing a filter that auto detects it.

As for “illegal activities” that’s also a tough one. What’s legal in some places is not legal in others. How will the mods know where we are located to determine if said activity is legal or not? Or are we all expected to know the laws of Australia?


#7

You mean you DON’T?! O.o

In all seriousness, I think it’s a general comment to cover the most obvious ones. Drugs, illegal downloading, etc.


#8

There are places where most drugs are legal. Where I live recreational marijuana is legal (at least state wide, federally not - but there are countries that have it legal as well).


#9

Let’s go with no talk of illegal downloading, drugs or violence. I think that covers things nicely.


#10

I so, so wish it was as simple as ‘if you have to ask then don’t say/do it’. If only everyone was that thoughtful.


#11

If only. The mental gymnastics that people attempt to defend these things are absurd. At one point the other night, people were arguing that because a word was not filtered in game chat, that any use of it was completely acceptable regardless of context.


#12

I get the point but in the age of political correctness and outrage culture, you can not be sure what is deemed ok to say/do anymore.


#13

Is there a way that these guidelines could be published or publicized in game, especially on console? I think the lack of any visible guidelines and the fact that devs are never present in Global Chat on console contributes to the anything goes mentality that seems to be prevalent most of the time. Having a persistent announcement that tells people where to find the rules whenever they open global chat (similar to the guild announcements that we can set-up) could be helpful in promoting some self-moderation.


#14

@Stan maybe they could just implement the Xbox version of chat where most words are baned, and a single baned word completely censors your entire typed paragraph. /s

In all seriousness.

  1. Yes, I agree. It would be beneficial to have any Dev presence on both console platforms.
  2. I don’t pay that much attention to chat in the X1, but I does not seem that its that out of control whenever I look.

#15

I don’t pay much attention to chat either, but when graphic descriptions of sex acts are flashing across the top of my map screen as I go to collect tribute, it’s not exactly something I can ignore. Most of the time, it is not what I would describe as “out of control”. I don’t mind some goofing around, some mild double-entendre, bad jokes, or what-have-you, but I have seen some things that are way over the line.

Does the x-box filter stop clever workarounds like spelling out o f f e n s i v e words with spaces in between? Because the winners on PS4 have clearly discovered which words they need to spell out with spaces or other substitutions.


#16
  1. I can’t believe it, but it “appears” the players on XBL are slightly better behaved in chat on Gems? Crazy!
  2. One GREAT feature that is probably massively helping civility in game chat on Xbox One is its completely beyond broken. Basically you can not stay in a channel for any significant amount of time with out forcefully being kicked to another channel.

#17

Lol we all know that you (as do I) love a good bad joke😝


#18

Hello, I would like to apply for position of forum moderator. I can donate some 5 hours or so per week for this task. Is there position vacant for this ? I have moderated game forums Kingdom Age, Clash of Clans, and Age of Conan. Pls let me know earliest convenience.


#19

This troll is still not banned? Good job devs. Good job.


#20

I ask legitimate question and you call troll ? For what specific reason ? I offer my rare time and service to help community and again you say troll. Including other posts. I think you bitter and sad for say this.