Community Guidelines


#1

Community Guidelines

Don’t Be a Jerk

You’d think this was self-evident but you’d be surprised. Basically don’t be that guy.

Example behaviour includes but is not exclusive to:

  • Hate Speech - Racist, Homophobic or Sexist slurs
  • Commenting on People’s Appearance
  • Threats - Threaten another person with physical or sexual violence.
  • Swearing, NSFW content, Illegal activities – We do have families who wish to enjoy or share Gems of War with their children. Let’s keep it clean.
  • Trolling or Combative Behaviour – This also responding to such attacks in a similar manner.
  • Sharing Personal Information of Others. Also going to include Off Topic/Thread Derailing under this one.
  • Posting PMs – PMs are meant to stay private. This also include Support responses from the Support team.
  • No Callouts
  • No Spamming
  • Impersonating a Dev or Spreading False Information
  • No Unnecessary Flagging of Forum Posts or Threads
  • No Spoilers without warnings – Spoilers are okay as long a people know that the spoilers are there. (Remember not everyone wants to know

Be patient with new players
We were all new once, and not everyone has the time to go through hundreds of threads to find an answer to a specific question. We want to provide a warm, welcoming community for the lovely noobs joining us.

Don’t Hijack Other Guilds’ Recruitment Threads
Any posts in a Guild Recruitment thread trying to advertise a different guild will be removed. Classy people have their own recruitment thread!
This also includes flagging a recruitment thread until it closes.

No Leaving the Game Threads
We feel that they do not further the conversation. Any leaving the game threads will be deleted from here on out. If you are leaving the game (which is fine!), please contact your friends and guildies privately with ways to interact with you outside of the game and/or forums.
We would also encourage you to contact us with the reasons you are leaving the game if you feel particularly strongly about it.

No Unrelated Site Links in Signatures
We’re happy for you to link to sites related to our games, or your personal website/blogs in your signatures. But any links to unrelated sites that are effectively advertising will not be tolerated and will result in a warning or a ban (if you are a new user).

No Selling Accounts/Guilds

Like pretty much every online game, we don’t support the private sale of accounts or guilds between players. So, in the spirit of that, any advertising of accounts of guilds for sale will be removed.

What are the consequences of breaking a rule?

Global Chat

  • A first time offence will see 24 hour chat ban.
  • A second time offence will incur a 48 hour chat ban.
  • A third time offence will incur a week long chat ban.
  • If you commit a fourth offence you will be chat banned forever.
  • At any stage, if we feel the severity of the offence was extreme, or we believe there is little chance of the player changing their behavior, we will move the offence through the process up to and including an instant permanent ban.

Forums

If you are seen making a post that breaks one of these rules the post in question will be removed. If we feel that it is required, you will then be contacted by a member of our team to explain why this has happened.
If you persist in breaking the rules you will be banned.
Remember! It’s easy not to be banned - just be respectful in your dealings with others.

Reporting incidents

If you see inappropriate behaviour on the forums or in global chat the best thing to do is take screenshots and report the culprit. You can send these reports in through via:

TLDR; don’t be a douche.

TLDR; don’t be a douche.


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#2

#3

On the forums, there is an icon to flag posts for moderators’ attention under every post. Is this an acceptable reporting alternative?


#4

You are always welcome to flag posts, but moderators do receive a huge amount of flags a day. If the behaviour is particularly bad I would recommend contacting us directly.


#5

@Saltypatra please can you be more explicit above that swearing and offensive language is against the rules (it was, in the old FAQ that people didn’t read). My kids read these forums over my shoulder and I’m sure we have plenty of parents in that position.


#6

I’ve seen plenty of swearing on this forum and it’s never been an issue to my knowledge. I was unaware it was even against the rules. If you really want to enforce that I would suggest just implementing a filter that auto detects it.

As for “illegal activities” that’s also a tough one. What’s legal in some places is not legal in others. How will the mods know where we are located to determine if said activity is legal or not? Or are we all expected to know the laws of Australia?


#7

You mean you DON’T?! O.o

In all seriousness, I think it’s a general comment to cover the most obvious ones. Drugs, illegal downloading, etc.


#8

There are places where most drugs are legal. Where I live recreational marijuana is legal (at least state wide, federally not - but there are countries that have it legal as well).


#9

Let’s go with no talk of illegal downloading, drugs or violence. I think that covers things nicely.


#10

I so, so wish it was as simple as ‘if you have to ask then don’t say/do it’. If only everyone was that thoughtful.


#11

If only. The mental gymnastics that people attempt to defend these things are absurd. At one point the other night, people were arguing that because a word was not filtered in game chat, that any use of it was completely acceptable regardless of context.


#12

I get the point but in the age of political correctness and outrage culture, you can not be sure what is deemed ok to say/do anymore.


#13

Is there a way that these guidelines could be published or publicized in game, especially on console? I think the lack of any visible guidelines and the fact that devs are never present in Global Chat on console contributes to the anything goes mentality that seems to be prevalent most of the time. Having a persistent announcement that tells people where to find the rules whenever they open global chat (similar to the guild announcements that we can set-up) could be helpful in promoting some self-moderation.


#14

@Stan maybe they could just implement the Xbox version of chat where most words are baned, and a single baned word completely censors your entire typed paragraph. /s

In all seriousness.

  1. Yes, I agree. It would be beneficial to have any Dev presence on both console platforms.
  2. I don’t pay that much attention to chat in the X1, but I does not seem that its that out of control whenever I look.

#15

I don’t pay much attention to chat either, but when graphic descriptions of sex acts are flashing across the top of my map screen as I go to collect tribute, it’s not exactly something I can ignore. Most of the time, it is not what I would describe as “out of control”. I don’t mind some goofing around, some mild double-entendre, bad jokes, or what-have-you, but I have seen some things that are way over the line.

Does the x-box filter stop clever workarounds like spelling out o f f e n s i v e words with spaces in between? Because the winners on PS4 have clearly discovered which words they need to spell out with spaces or other substitutions.


#16
  1. I can’t believe it, but it “appears” the players on XBL are slightly better behaved in chat on Gems? Crazy!
  2. One GREAT feature that is probably massively helping civility in game chat on Xbox One is its completely beyond broken. Basically you can not stay in a channel for any significant amount of time with out forcefully being kicked to another channel.

#17

Lol we all know that you (as do I) love a good bad joke😝


#18

Hello, I would like to apply for position of forum moderator. I can donate some 5 hours or so per week for this task. Is there position vacant for this ? I have moderated game forums Kingdom Age, Clash of Clans, and Age of Conan. Pls let me know earliest convenience.


#19

This troll is still not banned? Good job devs. Good job.


#20

I ask legitimate question and you call troll ? For what specific reason ? I offer my rare time and service to help community and again you say troll. Including other posts. I think you bitter and sad for say this.