# CLIFFY error still showing on switch

**URL:** <https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862>\
**Category:** Uncategorized\
**Created:** [May 6, 2021, 11:10pm UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862 "2021-05-06T23:10:10Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![Gem](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gem/32/68973_2.png) [@Gem](https://community.gemsofwar.com/u/Gem)\
**Post date:** [May 6, 2021, 11:10pm UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/1 "2021-05-06T23:10:10Z")

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It’s been showing the error and locking me out the game for over 24 hours. I messaged support but they’re not updating me.

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**Author:** ![Gem](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gem/32/68973_2.png) [@Gem](https://community.gemsofwar.com/u/Gem)\
**Post date:** [May 7, 2021, 12:11am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/2 "2021-05-07T00:11:32Z")

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I’m still getting the error but they’re marking my problem as “solved” on the zendesk support.

 ![Screenshot_20210506-170840_Samsung Internet](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/2/6/26a74199cd6be417fe236c7180a595c2ecde5b63.jpeg)  
 ![Screenshot_20210506-170904_Samsung Internet](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/3/9/3981ce19d64e32bcb4f54efa607d7ed7e07ec7cf.jpeg)

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [May 7, 2021, 12:13am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/3 "2021-05-07T00:13:01Z")

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Hey there,

Please do not send multiple tickets about the same issue to support. We will answer your original request soon. In the meantime, if you send in additional new tickets about the same issue they are merged into your original request, which is why they appear as closed.

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**Author:** ![Gem](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gem/32/68973_2.png) [@Gem](https://community.gemsofwar.com/u/Gem)\
**Post date:** [May 7, 2021, 12:15am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/4 "2021-05-07T00:15:13Z")

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Thanks. It said “solved” after being open for a while, that’s why I thought someone already looked over it.

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [May 7, 2021, 12:18am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/5 "2021-05-07T00:18:00Z")

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Yeah sorry, I didn’t realise that when you check the ticket in the Help Center it just says it was closed, I thought it told you it was merged and linked to the ticket it was merged into. I’ll look into that!

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**Author:** ![Gem](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gem/32/68973_2.png) [@Gem](https://community.gemsofwar.com/u/Gem)\
**Post date:** [May 7, 2021, 12:20am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/6 "2021-05-07T00:20:15Z")

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Thank you for telling me what’s going on.

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**Author:** ![Saltypatra](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/saltypatra/32/59750_2.png) [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)\
**Post date:** [May 7, 2021, 6:36am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/7 "2021-05-07T06:36:51Z")

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If possible could you please post the error code you’re getting?

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**Author:** ![Gem](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/gem/32/68973_2.png) [@Gem](https://community.gemsofwar.com/u/Gem)\
**Post date:** [May 7, 2021, 6:46am UTC](https://community.gemsofwar.com/t/cliffy-error-still-showing-on-switch/69862/8 "2021-05-07T06:46:03Z")

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The code I’m getting now is cliffy-LBU6OUZBW8

 ![16203699301824158043235531289460](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/7/e7686a08cbc605ce0839037a4bc70183065a5da6.jpeg)