# Chat is still broken

**URL:** <https://community.gemsofwar.com/t/chat-is-still-broken/45102>\
**Category:** Bug Reports\
**Created:** [September 2, 2018, 1:20pm UTC](https://community.gemsofwar.com/t/chat-is-still-broken/45102 "2018-09-02T13:20:36Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Shanaliy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shanaliy/32/15010_2.png) [@Shanaliy](https://community.gemsofwar.com/u/Shanaliy)\
**Post date:** [September 2, 2018, 1:20pm UTC](https://community.gemsofwar.com/t/chat-is-still-broken/45102/1 "2018-09-02T13:20:36Z")

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**Platform, device version and operating system**  
_Windows 10_

**What you were expecting to happen, and what actually happened**  
\_When I try to connect to the chat, I expect that I am connected and able to write there. What actually happens… I try to connect to the chat and am stuck in loading screen forever, so I have to restart the game. Sometimes when I try to connect, it even works… but during a little while I don’t see written messages anymore and can’t write myself and when I try to reconnect the chat again (that’s the workaround for seeing messages again and can write again…), it’s stuck in the endless loading screen again.

**How often does this happen? When did it begin happening?**  
_Not sure when it began, but it is since weeks now and it’s pretty annoying… Because I am not able to recruit people. So far my guild misses like 6-10 players…And it happens every time when I try to connect to the chat. So nearly every day, not always directly but during the day for sure._

**Steps to make it happen again**  
_Trying to connect to the chat…_

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [September 5, 2018, 1:42am UTC](https://community.gemsofwar.com/t/chat-is-still-broken/45102/2 "2018-09-05T01:42:07Z")

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Hi @Shanaliy, sorry you have been having trouble with chat ☹

Please restart the game and see how chat is, I’ve tried manually changing your channel

If not please try these articles:  
[https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues) (The first two steps)

> **[Connection issues troubleshooting](https://gemsofwar.zendesk.com/hc/en-us/articles/333757035755-Connection-issues-troubleshooting-)**
>
> Try these steps if you encounter connection issues with the server or game.
> These can be used as prevention for slow internet or connection problems as well as to fix a problem.
> 1. Check the game s...

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**Author:** ![Shanaliy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shanaliy/32/15010_2.png) [@Shanaliy](https://community.gemsofwar.com/u/Shanaliy)\
**Post date:** [September 5, 2018, 6:09pm UTC](https://community.gemsofwar.com/t/chat-is-still-broken/45102/3 "2018-09-05T18:09:09Z")

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Hey @Cyrup , now it is written that I am in “Global none”- if I try to connect to global channel 001 for example, nothing happens.

 ![grafik](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/3/d3c0ebb0749be4cc928011124b1068dfef1824d5.png)

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**Author:** ![Shanaliy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shanaliy/32/15010_2.png) [@Shanaliy](https://community.gemsofwar.com/u/Shanaliy)\
**Post date:** [September 5, 2018, 7:26pm UTC](https://community.gemsofwar.com/t/chat-is-still-broken/45102/4 "2018-09-05T19:26:36Z")

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I also deinstalled and reinstalled the game. Didn’t help either.