# Chat connetion failed

**URL:** <https://community.gemsofwar.com/t/chat-connetion-failed/69460>\
**Category:** Support\
**Created:** [April 8, 2021, 2:55am UTC](https://community.gemsofwar.com/t/chat-connetion-failed/69460 "2021-04-08T02:55:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![svdermant](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@svdermant](https://community.gemsofwar.com/u/svdermant)\
**Post date:** [April 8, 2021, 2:55am UTC](https://community.gemsofwar.com/t/chat-connetion-failed/69460/1 "2021-04-08T02:55:37Z")

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**Describe your issue:**  
Hello dear team.

I have not been able to connect to the global chat for 1-2 days.

My account is linked and I start the game on Steam.

If I click on chat in the game myself this message comes up:

 ![chat-connect.PNG](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/a/8acbc82726cd8ebffa218fb5c7327234acd8386d.jpeg)  
than i click on “yes”  
Then a kind of colored stone that rotates appears at the bottom right. After that nothing happens. If I click the chat symbol again, the message appears again.

I hope you understand me I come from Germany.

What can I do if someone else has the same problem?

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**Author:** ![svdermant](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@svdermant](https://community.gemsofwar.com/u/svdermant)\
**Post date:** [April 8, 2021, 3:38am UTC](https://community.gemsofwar.com/t/chat-connetion-failed/69460/2 "2021-04-08T03:38:49Z")

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I also tried to restart the game, but it didn’t work.

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**Author:** ![Snooj](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/snooj/32/65852_2.png) [@Snooj](https://community.gemsofwar.com/u/Snooj)\
**Post date:** [April 8, 2021, 3:46am UTC](https://community.gemsofwar.com/t/chat-connetion-failed/69460/3 "2021-04-08T03:46:42Z")

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I had this happen when at work, I think due to a blocked port. Only chat will get affected. If this is happening at home without any limitations then hopefully someone else has an idea.

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<div class="post-metadata">

**Author:** ![svdermant](https://avatars.discourse-cdn.com/v4/letter/s/9dc877/32.png) [@svdermant](https://community.gemsofwar.com/u/svdermant)\
**Post date:** [April 8, 2021, 4:11am UTC](https://community.gemsofwar.com/t/chat-connetion-failed/69460/4 "2021-04-08T04:11:05Z")

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I don’t know how I just solved it for myself, but now it works.

I just joined a guild to see the chat settings.

Then I left it and was able to enter the global chat.