# Can't talk in Global chat or guild chat **URL:** \ **Category:** Support\ **Created:** [February 16, 2019, 8:30pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145 "2019-02-16T20:30:10Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Post date:** [February 16, 2019, 8:30pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/1 "2019-02-16T20:30:10Z")
I’m sure it’s something I must have done because it worked a while back but I recall a announcement was made that the chat had to be shut down for a short while and ever since then I could not get back into it. ![GoW%20PS4%20chat%20-%2002](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/4/d4222c70416f50b1351b036cc28ea2d6db89c7ba.jpeg) When ever I go and hit that main bar on the controller to enter chat I get a message “Would you like to connect to chat?” (or something like that) I also can not change channels and it’s difficult but I can click the disconnect button below. Someone told me in the PC chat I need to reconnect and I don’t know how that’s done on PS4. Help? ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [February 17, 2019, 12:44am UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/2 "2019-02-17T00:44:57Z")
Global (none) means you’re disconnected from Global chat, but still connected to your Guild Chat. You can get to Global (none) by clicking on the button to change channels, ![IMG_20190217_113824](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/d/5d3e0ac88c1dfebd2f4013b3fea302a38414e448.jpeg) and then clicking ‘None’. ![IMG_20190217_113926](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/b/db36d5023aa079abfff552854e70a8d505b2949a.jpeg) ![IMG_20190217_113701](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/5/3/533f40a29e6e96114ff4fc883abe4eff962aeb7b.jpeg) To reconnect, click on ‘Channels’, enter the channel number you wish to join, and then click ‘Go’. If that doesn’t help, then idk 😛. When you said, > [@Lagertha](#): > > I also can not change channels what did you mean? I’m on PC, though. ---
**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Post date:** [February 17, 2019, 3:08am UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/3 "2019-02-17T03:08:53Z")
I’m on PS4 and what I mean is when I click on Channels it ONLY makes a clicking sound and doesn’t let me actually do anything, no other window pops up. ---
**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Post date:** [February 17, 2019, 6:20am UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/4 "2019-02-17T06:20:28Z")
After many tries I was finally able to change channels and I put in 001 and then connected but nothing is there and I was still unable to chat using PS4. Again if a moderator would be so kind as to help me out that would really be nice. 🙄 ---
**Author:** ![Jonathan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jonathan/32/66724_2.png) [@Jonathan](https://community.gemsofwar.com/u/Jonathan)\ **Post date:** [February 17, 2019, 8:46am UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/5 "2019-02-17T08:46:36Z")
They should be able to help you after the weekend, AEDT (Australian Eastern Daylight Time). ---
**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Post date:** [February 17, 2019, 4:35pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/6 "2019-02-17T16:35:13Z")
So after the weekend I might get some moderator help? Seems strange when the weekend would be the busiest time for people playing the game. Someone should be staffed over the weekend, one would think. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 19, 2019, 1:23am UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/7 "2019-02-19T01:23:32Z")
Hey Lagertha! Sorry for the delay. > [@Lagertha](#): > > and I put in 001 and then connected but nothing is there and I was still unable to chat using PS4. Can you please clarify what is now going wrong with the chat since you were able to connect? If you could send a screenshot through that would be great. If you’re having trouble sending a message, please take a look at [this article](https://gemsofwar.zendesk.com/hc/en-us/articles/360000719356-How-to-use-the-in-game-chat-on-PS4). I realise it might seem obvious but sometimes it can be a little unclear exactly what to do - I actually wrote it after I struggled a little with the chat on PS4. ---
**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Post date:** [February 19, 2019, 2:36pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/8 "2019-02-19T14:36:55Z")
Late last night I tried it again and was finally able to get into the chat on my PS4. But here’s the thing, it was clunky, difficult to change the channel, I could hear the clicking sound but it didn’t respond. Also just as I did before when I changed the channel to 001 I waited a few minutes but nothing appeared in the chat window. Like no one was there or as I thought not really connected to the global chat number I put in. After trying it again later on I waited several minutes in the chat window (as I got something to drink) and when I got back to check it there was some folks there chatting. I typed in hello, but never got any response, although my text did show up so I assume that they just didn’t care to respond. Anywho, I think it works now although it’s not very user friendly. There was a tutorial for other things (Good ol’ Luther) I think you should have one for chatting as well. Or at least something somewhere in the game that you can go to and get help on something like this. ---
**Author:** ![Doll](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/doll/32/69173_2.png) [@Doll](https://community.gemsofwar.com/u/Doll)\ **Post date:** [February 19, 2019, 5:03pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/9 "2019-02-19T17:03:14Z")
I hope it gets worked out for you soon. 😞 Chat it sometimes a fun part of the game, hopefully it will. The idea about the tutorial is a good suggestion btw ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [February 20, 2019, 2:58am UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/10 "2019-02-20T02:58:39Z")
The team are planning on doing a chat rework later this year which should solve most of these problems but I can’t provide a specific timeline as to when. I’m a bit unclear as to exactly how the chat isn’t working if you could please clarify: 1. Do you have any **screenshots** showing what happened when the chat wasn’t working well? 2. Which button didn’t respond when you were changing channel? 3. Did you get the “You have joined global chat (channel ###)” message in chat or was it completely blank? ---
**Author:** ![Lagertha](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/lagertha/32/50706_2.png) [@Lagertha](https://community.gemsofwar.com/u/Lagertha)\ **Post date:** [February 20, 2019, 5:26pm UTC](https://community.gemsofwar.com/t/cant-talk-in-global-chat-or-guild-chat/52145/11 "2019-02-20T17:26:20Z")
Posting an image isn’t going to help much in this case. It would look like the first one I posted, a blank chat window showing no one is there. I makes a clicking sound when I try to get the drop down window (like the one Jonathan posted) It doesn’t respond when I try to post my message. But like I said it works now, it’s just slow to respond and perhaps that’s due to the network being busy (I dunno) I also tried it very late at night here (around 1am EST) and it still seems slow. I must say again the whole method of using the global chat when on the PS4 seems kind of difficult and I dunno how that could be change to make it easier for the end user (me for example) I will say that you moderators are very good and respond to the members needs. I realize now that you are are a small group to cover a large community of users. I have played other games (of course) and more often than not the Moderators are next to useless to the players or they just don’t care. That is **NOT the case with you folks** , I am glad to say. Getting used to forum is also a little challenging. I don’t know how to change the text color but that a whole’nother thingy…LOL Thanks and I look forward to seeing the update down the road. Close this thread if you wish I’m satisfied.