# Cant submit a support ticket
**URL:** https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182
**Category:** Support
**Created:** [July 17, 2025, 1:07am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182 "2025-07-17T01:07:03Z")
**Posts on this page:** 11
**Page:** 1
### Author:  [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)
#### Post date: [July 17, 2025, 1:07am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/1 "2025-07-17T01:07:03Z")
**Describe your issue:**
I have submitted 2 support tickets now on the Infinity Plus 2 site and neither one of them has been successful. When I click on “View All Tickets” it simply puts me back to the Home page, no tickets in sight. I suppose I will make another topic regarding my actual issue here?
**Screenshots or video:**
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 17, 2025, 1:42am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/2 "2025-07-17T01:42:30Z")
When did you make a Freshdesk account?
Because your email and password from Zendesk, will not have carried over.
---
### Author:  [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)
#### Post date: [July 17, 2025, 1:55am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/3 "2025-07-17T01:55:10Z")
I didn’t have to make an account, i used sign in with Google cause that’s what i use to log into the game and it just worked. I’ve had the account itself for a few years.
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 17, 2025, 1:56am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/4 "2025-07-17T01:56:47Z")
> [@creepypastapaul](#):
>
> I’ve had the account itself for a few years.
With Zendesk or Freshdesk?
We were previously using Zendesk, if you ever needed to submit a ticket before about 3-4 weeks ago. That login will not work for Freshdesk, which is where tickets are submitted now. You would need to create a Freshdesk account.
---
### Author:  [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)
#### Post date: [July 17, 2025, 1:56am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/5 "2025-07-17T01:56:59Z")
Very possible though i made the account last night, however.
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 17, 2025, 1:57am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/6 "2025-07-17T01:57:52Z")
Only once you make a Freshdesk account, can you go back and look at old tickets.
You do not need an account to submit a ticket.
---
### Author:  [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)
#### Post date: [July 17, 2025, 1:58am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/7 "2025-07-17T01:58:43Z")
I have never submitted a ticket to zendesk before, only ever needed help starting last night after a haitus on the game and all my old troops went missing.
---
### Author:  [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)
#### Post date: [July 17, 2025, 2:01am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/8 "2025-07-17T02:01:10Z")
To follow up, i tried to create an account on freshdesk again and it says my email is already in use so i beleive that it was set up correctly.
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 17, 2025, 2:09am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/9 "2025-07-17T02:09:07Z")
And if you use that email, can you reset your password (forgot password) and then login?
---
### Author:  [@creepypastapaul](https://community.gemsofwar.com/u/creepypastapaul)
#### Post date: [July 17, 2025, 2:20am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/10 "2025-07-17T02:20:01Z")
So the help desk just sent me an email, so the tickets did get sent, i iust cant see them (which is wierd) so i suppose we can close this thread.
Thank you for your help. 🙂
---
### Author:  [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [July 17, 2025, 2:22am UTC](https://community.gemsofwar.com/t/cant-submit-a-support-ticket/88182/11 "2025-07-17T02:22:49Z")