# Cant play, have to re-install

**URL:** <https://community.gemsofwar.com/t/cant-play-have-to-re-install/44891>\
**Category:** Bug Reports\
**Created:** [August 29, 2018, 2:30am UTC](https://community.gemsofwar.com/t/cant-play-have-to-re-install/44891 "2018-08-29T02:30:11Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Cb1\_rg22](https://avatars.discourse-cdn.com/v4/letter/c/ce73a5/32.png) [@Cb1\_rg22](https://community.gemsofwar.com/u/Cb1_rg22)\
**Post date:** [August 29, 2018, 2:30am UTC](https://community.gemsofwar.com/t/cant-play-have-to-re-install/44891/1 "2018-08-29T02:30:11Z")

</div>

Second time this has happened in a week

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/8/e8cc514592f20ff302020f6880013f82ec0a55c3.jpeg) ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/7/87277c7a83cdd5daba36422792c522e1d865d03e.jpeg) **(Please edit this template into the italics below.**

**\_[Please check the known issues list before posting a bug]([https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214.\_](https://community.gemsofwar.com/t/3-5-known-issues-pc-mobile/41214._)**

**Platform, device version and operating system**  
_e.g. Android, Samsung Galaxy S8, Nougat_

**Screenshot or image**  
_If you are on a console simply take a photo using another device. A video is preferred. Try uploading to YouTube Privately._

**What you were expecting to happen, and what actually happened**  
_This is simply what you were trying to do and what happened instead. Example:_  
_‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_

**How often does this happen? When did it begin happening?**  
_Was this a once-off bug or has it been a consistent issue? Does it only happen after doinga particular game mode?_

**Steps to make it happen again**  
_Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!_  
_Example: I lose once in the Arena._  
_I then exit to the world map._  
_I then tap on Broken Spire on the map and then tap Arena._  
_Broken Spire’s quest loads instead of the Arena_

Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. Do not abuse this offer to message developers if you are otherwise comfortable posting your thread publicly.

---

<div class="post-metadata">

**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [August 29, 2018, 3:23am UTC](https://community.gemsofwar.com/t/cant-play-have-to-re-install/44891/2 "2018-08-29T03:23:11Z")

</div>

[https://gemsofwar.zendesk.com/hc/en-us/articles/360000210256-Text-for-icons-are-missing-on-Xbox-](https://gemsofwar.zendesk.com/hc/en-us/articles/360000210256-Text-for-icons-are-missing-on-Xbox-)

---

<div class="post-metadata">

**Author:** ![Cb1\_rg22](https://avatars.discourse-cdn.com/v4/letter/c/ce73a5/32.png) [@Cb1\_rg22](https://community.gemsofwar.com/u/Cb1_rg22)\
**Post date:** [August 29, 2018, 3:35am UTC](https://community.gemsofwar.com/t/cant-play-have-to-re-install/44891/3 "2018-08-29T03:35:55Z")

</div>

Re-installing now, this happened after getting the server issue message and having to log back in.