# Can't login to support site

**URL:** <https://community.gemsofwar.com/t/cant-login-to-support-site/88163>\
**Category:** Support\
**Created:** [July 16, 2025, 10:40am UTC](https://community.gemsofwar.com/t/cant-login-to-support-site/88163 "2025-07-16T10:40:40Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Robineus](https://avatars.discourse-cdn.com/v4/letter/r/ccd318/32.png) [@Robineus](https://community.gemsofwar.com/u/Robineus)\
**Post date:** [July 16, 2025, 10:40am UTC](https://community.gemsofwar.com/t/cant-login-to-support-site/88163/1 "2025-07-16T10:40:40Z")

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**Platform, device version and operating system:**  
Steam PC

**Screenshot or image:**

**What you were expecting to happen, and what actually happened:**  
I can’t login to the support site it won’t recognise my password even though it being the same for here and it definitely has my email, I can’t get support for the in game breaking issue. It won’t let me reset my password either. As for in game it’s stuck trying to run the tutorial again but gets stuck in a troop upgrade screen.  
**How often does this happen? When did it begin happening?**  
This happens every time I try it. Also in game. It happened right after last update.

**Steps to make it happen again**  
Well the steps are to try and log in to support, but the in game problem is that when I try to level up troops of any kind it seems to believe the tutorial hasn’t been done even though it was done and it gets stuck trying to load a battle that doesn’t exist anymore because it’s done.

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**Author:** ![redtoadstool](https://avatars.discourse-cdn.com/v4/letter/r/bc8723/32.png) [@redtoadstool](https://community.gemsofwar.com/u/redtoadstool)\
**Post date:** [July 16, 2025, 2:28pm UTC](https://community.gemsofwar.com/t/cant-login-to-support-site/88163/2 "2025-07-16T14:28:59Z")

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Are you trying to log in to zendesk? It’s been replaced by something else. Sorry but I don’t know what replaced it.

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [July 16, 2025, 2:58pm UTC](https://community.gemsofwar.com/t/cant-login-to-support-site/88163/3 "2025-07-16T14:58:34Z")

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> [@Upcoming Changes: Support](https://community.gemsofwar.com/t/upcoming-changes-support/87872/15):
>
> For now, some helpful links [Submit a new ticket](https://infinityplus2.freshdesk.com/support/tickets/new)[Game Guides & articles](https://infinityplus2.freshdesk.com/support/solutions) To view your old tickets ^ in case it was missed. You need to make a new Freshdesk and use the same email from your previous Support tickets (Zendesk) I think I have fixed all the links on the portal home. in-game links have yet to be updated

🖖

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**Author:** ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)\
**Post date:** [July 16, 2025, 9:31pm UTC](https://community.gemsofwar.com/t/cant-login-to-support-site/88163/4 "2025-07-16T21:31:12Z")

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I believe you have already submitted two tickets to our updated support website already.

I replied to your ticket on the 27th of June and never got a reply.

I can see your two new tickets, and they will be replied to shortly.