# Can't load game **URL:** \ **Category:** Support\ **Created:** [March 14, 2018, 8:34pm UTC](https://community.gemsofwar.com/t/cant-load-game/37088 "2018-03-14T20:34:16Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![JoJo](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@JoJo](https://community.gemsofwar.com/u/JoJo)\ **Post date:** [March 14, 2018, 8:34pm UTC](https://community.gemsofwar.com/t/cant-load-game/37088/1 "2018-03-14T20:34:16Z")
Keeps telling me I don’t own it. I bought it on this console the xbox1. I have hard reset and uninstalled and reinstalled, nothing works and I will lose my sign in bonus to boot. ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 14, 2018, 9:15pm UTC](https://community.gemsofwar.com/t/cant-load-game/37088/2 "2018-03-14T21:15:58Z")
You might need to contact support on that one. ( I hope this is the correct link ) [https://support.505games.com/en/support/solutions/folders/6000149221](https://support.505games.com/en/support/solutions/folders/6000149221) ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 14, 2018, 9:20pm UTC](https://community.gemsofwar.com/t/cant-load-game/37088/3 "2018-03-14T21:20:05Z")
I changed the category from Bug reporting to Support (PS4 / Xbox) for you since the recent change to the bug reporting policy. Good luck and hopefully your account gets restored soon. ---
**Author:** ![JoJo](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@JoJo](https://community.gemsofwar.com/u/JoJo)\ **Post date:** [March 15, 2018, 1:08am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/4 "2018-03-15T01:08:14Z")
I can’t sign in because the email and password don’t match on the account I just created hrs ago, how is i bought this game on this xbox1 console and it says the person who bought it must sign it, I can’t get any help at all, I’ve spent money in this game only to get shafted, there isn’t even a topic to go to where you sent me other then the link. Thank you for trying I appreciate it. ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 15, 2018, 1:12am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/5 "2018-03-15T01:12:15Z")
Edited\*- sorry I misread what you posted. Hopefully a dev will come along shortly and assist you. ---
**Author:** ![JoJo](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@JoJo](https://community.gemsofwar.com/u/JoJo)\ **Post date:** [March 15, 2018, 1:14am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/6 "2018-03-15T01:14:51Z")
It keeps asking for my invite code when I try to submit a ticket, can’t access the game to get it. My gamertag is IndianJo1217 will that help? ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 15, 2018, 1:20am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/8 "2018-03-15T01:20:04Z")
I’m sorry that I cannot help more, I’m not very familiar with support for console. ☹ ---
**Author:** ![JoJo](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@JoJo](https://community.gemsofwar.com/u/JoJo)\ **Post date:** [March 15, 2018, 1:22am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/9 "2018-03-15T01:22:39Z")
I created an account hrs ago here so I could get help,where do I look for the other you speak of? ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 15, 2018, 1:24am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/10 "2018-03-15T01:24:47Z")
> [@JoJo](#): > > IndianJo1217 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/b/e/be7c0a46b7eaee413a67d8954ce71aab785e0607.png) Just click on ‘Sign Up’ and create an account. Then you can submit a ticket. [https://support.505games.com/en/support/solutions/folders/6000149221](https://support.505games.com/en/support/solutions/folders/6000149221) ---
**Author:** ![JoJo](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@JoJo](https://community.gemsofwar.com/u/JoJo)\ **Post date:** [March 15, 2018, 1:40am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/11 "2018-03-15T01:40:27Z")
Did the above my email and password now states it doesn’t exist, try to create another and it goes to server error page, I’m screwed,drepressed and beyond tears now, thank you for trying to help. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [March 15, 2018, 2:47am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/12 "2018-03-15T02:47:36Z")
Hi Jojo, I can’t help you with contacting 505 support as this isn’t gems of war support (they are our publishers. For more info between the [two see this article).](https://community.gemsofwar.com/t/who-do-i-contact-if-i-have-a-problem-in-gems-of-war/35027/10). You might want to try contacting Gems of war support next time 🙂 Either way, for this problem, you will need to try contacting **Microsoft/Xbox support** instead here: [https://support.xbox.com/](https://support.xbox.com/) Try including a photo of your issue (perhaps taken on another device) to potentially speed up the process. Your account data should be saved with your Xbox account so don’t worry about losing the game. 🙂 ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 15, 2018, 2:50am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/13 "2018-03-15T02:50:56Z")
> [@Cyrup](#): > > You might want to try contacting Gems of war support next time 🙂 Sorry for the misinformation on my behalf @Cyrup. It’s the only link that I had. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [March 15, 2018, 5:56am UTC](https://community.gemsofwar.com/t/cant-load-game/37088/14 "2018-03-15T05:56:29Z")
Not at all! I appreciate your help so much! I didn’t notice the player was contacting 505 until the screenshot. It’s a common mistake.