# Can't connect to global or guild chat **URL:** \ **Category:** Bug Reports\ **Created:** [April 24, 2018, 9:17am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500 "2018-04-24T09:17:42Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![Slevin](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slevin/32/36314_2.png) [@Slevin](https://community.gemsofwar.com/u/Slevin)\ **Post date:** [April 24, 2018, 9:17am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500/1 "2018-04-24T09:17:42Z")
Note: If you are absolutely unc ![Screenshot_20180424-051425](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/1/e/1e3f31d30171329061d92bcab9d4c577f370f9f4.jpg)omfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. Do not abuse this offer to message developers if you are otherwise comfortable posting your thread publicly. (Please remove this paragraph when submitting your report) **_[Please check the known issues list before posting a bug](https://community.gemsofwar.com/t/3-3-known-issues-pc-mobile-console/36035/)._** **Platform, device version and operating system** _e.g. Android, Samsung Galaxy S8, Nougat_ **Screenshot or image** _If you are on a console simply take a photo using another device. A video is preferred. Try uploading to YouTube Privately._ **What you were expecting to happen, and what actually happened** _This is simply what you were trying to do and what happened instead. Example:_ _‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ **How often does this happen? When did it begin happening?** _Was this a once-off bug or has it been a consistent issue? Does it only happen after doinga particular game mode?_ **Steps to make it happen again** _Do you know how to make this happen? Sometimes there are certain steps that can lead to a problem that may not be obvious!_ _Example: I lose once in the Arena._ _I then exit to the world map._ _I then tap on Broken Spire on the map and then tap Arena._ _Broken Spire’s quest loads instead of the Arena_ ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [April 24, 2018, 9:19am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500/2 "2018-04-24T09:19:56Z")
Hey Slevin, sorry but you can’t access chat for 24 hours because you were chat banned! I asked everyone to keep that chat PG and you continued being very inappropriate. ---
**Author:** ![Slevin](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/slevin/32/36314_2.png) [@Slevin](https://community.gemsofwar.com/u/Slevin)\ **Post date:** [April 24, 2018, 9:20am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500/3 "2018-04-24T09:20:59Z")
Understood. Thanks for the quick response. ---
**Author:** ![Sidousai](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sidousai/32/604_2.png) [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\ **Post date:** [April 24, 2018, 9:28am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500/4 "2018-04-24T09:28:55Z")
![when-facebook-bans-you-but-you-have-abackupaccount-14315929](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/6/d/6d8a210aee0deb9bf79aedcaf459d429e51787a3.png) ---
**Author:** ![Thevc](https://avatars.discourse-cdn.com/v4/letter/t/a8b319/32.png) [@Thevc](https://community.gemsofwar.com/u/Thevc)\ **Post date:** [January 27, 2019, 3:40am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500/5 "2019-01-27T03:40:40Z")
I got banned recently by kafka. How long is my chat ban. No point continuing if I can’t communicate in next week’s doom ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [January 30, 2019, 3:24am UTC](https://community.gemsofwar.com/t/cant-connect-to-global-or-guild-chat/38500/6 "2019-01-30T03:24:05Z")
I’d suggest sending a support ticket or PMing me so we’re not discussing your ban publicly 🙂