# Cant connect to global/guild chat

**URL:** <https://community.gemsofwar.com/t/cant-connect-to-global-guild-chat/48788>\
**Category:** Support\
**Created:** [November 12, 2018, 5:58pm UTC](https://community.gemsofwar.com/t/cant-connect-to-global-guild-chat/48788 "2018-11-12T17:58:55Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Arisis](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Arisis](https://community.gemsofwar.com/u/Arisis)\
**Post date:** [November 12, 2018, 5:58pm UTC](https://community.gemsofwar.com/t/cant-connect-to-global-guild-chat/48788/1 "2018-11-12T17:58:55Z")

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I’ve been trying to contact my guild but i cant connect to chat. Says my gamertag contains bad words. Im not sure how “Arisis Reborn” breaks the TOS.

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**Author:** ![awryan](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/awryan/32/74650_2.png) [@awryan](https://community.gemsofwar.com/u/awryan)\
**Post date:** [November 12, 2018, 6:37pm UTC](https://community.gemsofwar.com/t/cant-connect-to-global-guild-chat/48788/2 "2018-11-12T18:37:16Z")

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Your name contains the word ISIS which is banned in chat.

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**Author:** ![Arisis](https://avatars.discourse-cdn.com/v4/letter/a/bbe5ce/32.png) [@Arisis](https://community.gemsofwar.com/u/Arisis)\
**Post date:** [November 12, 2018, 10:07pm UTC](https://community.gemsofwar.com/t/cant-connect-to-global-guild-chat/48788/3 "2018-11-12T22:07:23Z")

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So that justifies banning my account on xbox? Never had this problem in two years of playing GoW until today. Thats not even my username on the game. Not sure why I should be banned.

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**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\
**Post date:** [November 12, 2018, 10:08pm UTC](https://community.gemsofwar.com/t/cant-connect-to-global-guild-chat/48788/4 "2018-11-12T22:08:35Z")

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Submit a ticket to support and they should be able to help you out. [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us)  
We recently implemented a new chat filter which seems to have caused a few issues with gamertags.