# Can't collect any rewards in the mail on PC
**URL:** https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572
**Category:** Support
**Created:** [July 17, 2017, 12:12pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572 "2017-07-17T12:12:17Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Darkness](https://community.gemsofwar.com/u/Darkness)
#### Post date: [July 17, 2017, 12:12pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/1 "2017-07-17T12:12:17Z")
**What you were expecting to happen, and what actually happened?**
I was expecting to be able to collect my guild task rewards (there’s the little yellow exclamation mark in the mail icon) and using my android phone I can actually see the mail with the rewards). It immediately says there is no mail on PC and then defaults to this error that forces me to terminate the game and restart (after which the same sequence resumes if I try to collect mail).
**What are the steps to make it happen again?**
Just try to open any rewards mail I guess. Steam did download a massive update for Gems of War just before I started the game at around 13:45 CET (maybe that’s related to this issue, because I can collect my rewards on Android (I just did that to test it). I played quite a bit yesterday on PC, so the update was definately new today and not some older update…
**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**
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### Author:  [@Kary](https://community.gemsofwar.com/u/Kary)
#### Post date: [July 17, 2017, 12:22pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/2 "2017-07-17T12:22:41Z")
I experienced this as well - PC via Steam
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### Author:  [@HootyMcOwlFace](https://community.gemsofwar.com/u/HootyMcOwlFace)
#### Post date: [July 17, 2017, 12:30pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/3 "2017-07-17T12:30:17Z")
Same here, I’ve submitted a support ticket but I’m experiencing the exact same issue as you.
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### Author:  [@Clark](https://community.gemsofwar.com/u/Clark)
#### Post date: [July 17, 2017, 12:43pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/4 "2017-07-17T12:43:38Z")
Same here… opened a ticket and posted this:
> [@No mail found then persistent error message on PC only](http://community.gemsofwar.com/t/no-mail-found-then-persistent-error-message-on-pc-only/27571):
>
> What you were expecting to happen, and what actually happened? When I went into game on PC I saw mail icon was flashing. When I checked mail I was told there is no mail. But when I check on mobile (Android): [image] Then when I close down the mailbox on PC: There is a line of text there that is to small to read (should be another bug report for the auto font size functionality). This window pops back up immediately when I click retry and my only recourse is to alt-F4 t…
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### Author:  [@Clark](https://community.gemsofwar.com/u/Clark)
#### Post date: [July 17, 2017, 12:44pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/5 "2017-07-17T12:44:16Z")
BTW… you can still collect your mail on Mobile.
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### Author:  [@Andrew](https://community.gemsofwar.com/u/Andrew)
#### Post date: [July 17, 2017, 12:53pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/6 "2017-07-17T12:53:37Z")
We have found the issue and are in the process of deploying a fix out. When the fix is out your mail should show correctly and should be able to collected it without issues. This fix should be completed in the next 30 minutes to 1 hour.
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### Author:  [@Darkness](https://community.gemsofwar.com/u/Darkness)
#### Post date: [July 17, 2017, 1:48pm UTC](https://community.gemsofwar.com/t/cant-collect-any-rewards-in-the-mail-on-pc/27572/7 "2017-07-17T13:48:39Z")
Thanks @Andrew . It’s working again… 🙂