# Cannot open the shop

**URL:** <https://community.gemsofwar.com/t/cannot-open-the-shop/958>\
**Category:** Support\
**Created:** [October 21, 2015, 1:20pm UTC](https://community.gemsofwar.com/t/cannot-open-the-shop/958 "2015-10-21T13:20:54Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![temmie143](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/temmie143/32/239_2.png) [@temmie143](https://community.gemsofwar.com/u/temmie143)\
**Post date:** [October 21, 2015, 1:20pm UTC](https://community.gemsofwar.com/t/cannot-open-the-shop/958/1 "2015-10-21T13:20:54Z")

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Since yesterday, when I try to open the shop by choosing the icon in the lower right corner and clicking it, it just freezes up and never opens. I tried this several times at different time frames, about an hour a part and it still would not open. All I see is the circle of mana gems with the one skull moving around that circle, but it does not open up. Couldn’t figure out how to post a screen shot even though I watched several videos and I just can’t figure out how to do that.

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**Author:** ![temmie143](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/temmie143/32/239_2.png) [@temmie143](https://community.gemsofwar.com/u/temmie143)\
**Post date:** [October 21, 2015, 3:07pm UTC](https://community.gemsofwar.com/t/cannot-open-the-shop/958/2 "2015-10-21T15:07:46Z")

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As soon as I got the daily rewards update, the problem disappeared. So problem solved,I think.

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**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [October 21, 2015, 8:59pm UTC](https://community.gemsofwar.com/t/cannot-open-the-shop/958/3 "2015-10-21T20:59:51Z")

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If it happens again let us know. What device and OS are you using?

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**Author:** ![temmie143](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/temmie143/32/239_2.png) [@temmie143](https://community.gemsofwar.com/u/temmie143)\
**Post date:** [October 24, 2015, 5:29pm UTC](https://community.gemsofwar.com/t/cannot-open-the-shop/958/4 "2015-10-24T17:29:40Z")

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I’m on a Dell desktop with windows 10.