# Cannot open game on steam

**URL:** https://community.gemsofwar.com/t/cannot-open-game-on-steam/89721
**Category:** Bug Reports
**Created:** [May 24, 2026, 1:41pm UTC](https://community.gemsofwar.com/t/cannot-open-game-on-steam/89721 "2026-05-24T13:41:16Z")
**Posts on this page:** 4
**Page:** 1

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### Author: ![MIXAH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mixah/32/76447_2.png) [@MIXAH](https://community.gemsofwar.com/u/MIXAH)
#### Post date: [May 24, 2026, 1:41pm UTC](https://community.gemsofwar.com/t/cannot-open-game-on-steam/89721/1 "2026-05-24T13:41:16Z")

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**Platform, device version and operating system:**

steam

**Screenshot or image:**

 ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/c/8/c875c61f7b564b37ab05c92b23180abadeace395.png)

**What you were expecting to happen, and what actually happened:**  
_I was expecting the game to open._

**How often does this happen? When did it begin happening?**  
_Every time. I validated files, reinstalled. Worked fine yesterday._

**Steps to make it happen again**  
_Open the game._

Works fine on mobile.

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### Author: ![anotheracc](https://avatars.discourse-cdn.com/v4/letter/a/7993a0/32.png) [@anotheracc](https://community.gemsofwar.com/u/anotheracc)
#### Post date: [May 24, 2026, 5:24pm UTC](https://community.gemsofwar.com/t/cannot-open-game-on-steam/89721/2 "2026-05-24T17:24:41Z")

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Hi, I have the same error on Steam. It often happens if I change the VPN region during a game, or turn the VPN on/off. Perhaps your IP address/routing is also changing due to some settings.

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<div class="post-metadata">

### Author: ![MIXAH](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mixah/32/76447_2.png) [@MIXAH](https://community.gemsofwar.com/u/MIXAH)
#### Post date: [May 24, 2026, 6:50pm UTC](https://community.gemsofwar.com/t/cannot-open-game-on-steam/89721/3 "2026-05-24T18:50:44Z")

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No VPN.

My GL said he fixes by turning off HDR… which i dont even have available. Lol

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### Author: ![Jeto](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/jeto/32/101682_2.png) [@Jeto](https://community.gemsofwar.com/u/Jeto)
#### Post date: [May 24, 2026, 10:07pm UTC](https://community.gemsofwar.com/t/cannot-open-game-on-steam/89721/4 "2026-05-24T22:07:26Z")

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After this happens on PC, can you send through your player.log as a ticket?

> **[Locating your Player.log](https://infinityplus2.freshdesk.com/support/solutions/articles/150000225876-locating-your-player-log)**
>
> When contacting Support, they may ask you to submit a recent Player.log. Player logs are often requested if you play Gems of War on PC and are helpful in checking for any errors in your account data.  If Support requests a player.log from you, ...