# Cannot log in the game from steam

**URL:** <https://community.gemsofwar.com/t/cannot-log-in-the-game-from-steam/39058>\
**Category:** Bug Reports\
**Created:** [May 3, 2018, 10:25pm UTC](https://community.gemsofwar.com/t/cannot-log-in-the-game-from-steam/39058 "2018-05-03T22:25:22Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![missa1988](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@missa1988](https://community.gemsofwar.com/u/missa1988)\
**Post date:** [May 3, 2018, 10:25pm UTC](https://community.gemsofwar.com/t/cannot-log-in-the-game-from-steam/39058/1 "2018-05-03T22:25:22Z")

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**Platform, device version and operating system**  
os: win7 64 bit  
graphic: NVIDIA geforce gtx 260 (4g mem.)  
processor: Intel Xeon 2.80ghz (8cpu)  
memory: 12g

hi there, my problem is when i try to log in i get an error and the game freeze and pops me an error message. anyone have any idea thanks

 ![20180503_180820_Film3](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/d/8/d870bc8cacd8ef921dc527e15cc7d728c506fa83.jpg)

Gems of War  
Version: 739  
Deployed at: 3/05/2018 6:35:56 PM  
Host: ip-172-31-31-29

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [May 3, 2018, 10:40pm UTC](https://community.gemsofwar.com/t/cannot-log-in-the-game-from-steam/39058/2 "2018-05-03T22:40:56Z")

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Have you tried verifying the integrity of the game files for Gems of War @missa1988?

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**Author:** ![missa1988](https://avatars.discourse-cdn.com/v4/letter/m/dbc845/32.png) [@missa1988](https://community.gemsofwar.com/u/missa1988)\
**Post date:** [May 4, 2018, 12:58am UTC](https://community.gemsofwar.com/t/cannot-log-in-the-game-from-steam/39058/3 "2018-05-04T00:58:58Z")

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How do you do that? it was working before the new patch i never had this problem.

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**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\
**Post date:** [May 4, 2018, 1:11am UTC](https://community.gemsofwar.com/t/cannot-log-in-the-game-from-steam/39058/4 "2018-05-04T01:11:18Z")

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On steam go to ‘Library’. Right click on Gems of War, then properties/ local files/ verify integrity of game files.  
It might not solve your issue, but it’s worth a shot.