# Cannot launch Gems of War on Steam **URL:** \ **Category:** Support\ **Created:** [October 16, 2018, 12:50am UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339 "2018-10-16T00:50:54Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![rethanon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rethanon/32/47546_2.png) [@rethanon](https://community.gemsofwar.com/u/rethanon)\ **Post date:** [October 16, 2018, 12:50am UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/1 "2018-10-16T00:50:54Z")
**Platform, device version and operating system:** PC (Steam), Windows 10 **Screenshot or image:** ![image](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/e/a/ea39ca2659a643dee1266bd5015cd40a25dc6d3d.png) **What you were expecting to happen, and what actually happened:** When I try to launch Gems of War in Steam I get a message box as per attached screenshot. Other games run fine this is the only one that has an issue. I have tried verifying the cache, I’ve restarted my PC, I’ve uninstalled and then reinstalled Gems of War, however I still get the same error. I have not updated my PC, installed any software or updated graphics drivers since it was last working (yesterday). **How often does this happen? When did it begin happening?** Now happens every time, just started happening today. **Steps to make it happen again** Launch game from Steam. ---
**Author:** ![Presto](https://avatars.discourse-cdn.com/v4/letter/p/cc9497/32.png) [@Presto](https://community.gemsofwar.com/u/Presto)\ **Post date:** [October 16, 2018, 1:18am UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/2 "2018-10-16T01:18:27Z")
Have you tried launching the game from a shortcut icon? ---
**Author:** ![rethanon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rethanon/32/47546_2.png) [@rethanon](https://community.gemsofwar.com/u/rethanon)\ **Post date:** [October 16, 2018, 1:21am UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/3 "2018-10-16T01:21:53Z")
No, I never have shortcuts saved for Steam games I always run them from the Steam client. I won’t be able to try this until later but I don’t see why this would make a difference. I’ve been running it on both iPad and Steam for years this way. ---
**Author:** ![rethanon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rethanon/32/47546_2.png) [@rethanon](https://community.gemsofwar.com/u/rethanon)\ **Post date:** [October 17, 2018, 6:17pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/4 "2018-10-17T18:17:40Z")
Anyone have any ideas? I still have this issue and I literally cannot run Gems of War any more! (using a desktop shortcut didn’t help by the way) ---
**Author:** ![WWDiver](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wwdiver/32/40338_2.png) [@WWDiver](https://community.gemsofwar.com/u/WWDiver)\ **Post date:** [October 17, 2018, 6:39pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/5 "2018-10-17T18:39:58Z")
You can make a ticket on the supportpages. That helped me in the past when I had problems. ---
**Author:** ![UKresistance](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ukresistance/32/7558_2.png) [@UKresistance](https://community.gemsofwar.com/u/UKresistance)\ **Post date:** [October 17, 2018, 9:19pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/7 "2018-10-17T21:19:00Z")
@Cyrup @Kafka this guy is unable to launch gems at all! They should see this when they get in, and they run on aussie time. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [October 17, 2018, 11:40pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/8 "2018-10-17T23:40:57Z")
Hey there, sorry I missed this! @rethanon As you’ve already done some general troubleshooting we will likely need some crash logs for this issue. Please try step 6 here: > **[Steam and PC performance issues](https://gemsofwar.zendesk.com/hc/en-us/articles/203517845-Steam-and-PC-performance-issues)** > > Follow the steps in this guide to help correct performance, crashing or hardware issues with Gems of War on the PC when playing the game through steam. > Note: Please ensure Gems of War of war is clo... If that doesn’t work, can you please send through the crash logs to support? I can create a support account and ticket for you if you like. Please follow instructions are under " Game crash with “Oops!” error" ---
**Author:** ![rethanon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rethanon/32/47546_2.png) [@rethanon](https://community.gemsofwar.com/u/rethanon)\ **Post date:** [October 17, 2018, 11:47pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/9 "2018-10-17T23:47:13Z")
Thanks - I tried step 6 (holding SHIFT while the window is shown stating Preparing to launch Gems of War…) but that doesn’t work either. If you could create the ticket that would be great, then can I just add the crash.dmp and error.log files to the ticket? Unless of course I can just attach the files here? ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [October 17, 2018, 11:57pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/10 "2018-10-17T23:57:29Z")
I don’t think Discourse/forums allows attaching files, sadly. ☹ I have created an account + ticket for you, please follow-up there if possible. ---
**Author:** ![rethanon](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/rethanon/32/47546_2.png) [@rethanon](https://community.gemsofwar.com/u/rethanon)\ **Post date:** [October 21, 2018, 9:40pm UTC](https://community.gemsofwar.com/t/cannot-launch-gems-of-war-on-steam/47339/11 "2018-10-21T21:40:53Z")
Although the ticket was raised 4 days ago there has not been a reply yet - I know there was a weekend in there any I’m not trying to be impatient, however I’m hoping there is an update soon as I’m literally unable to run the game at the moment ☹