# Cannot Ascend Troops / Ascension Broken **URL:** \ **Category:** Bug Reports\ **Created:** [December 13, 2018, 1:52pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994 "2018-12-13T13:52:23Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Copakindred](https://avatars.discourse-cdn.com/v4/letter/c/57b2e6/32.png) [@Copakindred](https://community.gemsofwar.com/u/Copakindred)\ **Post date:** [December 13, 2018, 1:52pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/1 "2018-12-13T13:52:23Z")
**Platform, device version and operating system:** PC (Firefox, Dell XPS 8930), Gems of War 4.2.0.07, Windows 10 (64bit) **Screenshot or image:** Self Explanatory → Any ascend screen. **What you were expecting to happen, and what actually happened:** I was trying to ascend my troops. Each time I enter the ascend screen I can no longer interact with the client. Cannot ascend, close screen, or click anything else. **How often does this happen? When did it begin happening?** Every time. **Steps to make it happen again** Go to troops. Choose troop with ascend icon. Go to ascend screen. Click anywhere or do anything. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 14, 2018, 1:02am UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/2 "2018-12-14T01:02:04Z")
Thanks for letting us know about this. Can you please make sure your account is linked to your email address and then reinstall the game and let me know how you go? If this doesn’t solve the issue, please take a screenshot or video of the issue as although it sounds like it’s self explanatory - actual screen capture of the issue is always useful. ---
**Author:** ![Machariel](https://avatars.discourse-cdn.com/v4/letter/m/eb9ed0/32.png) [@Machariel](https://community.gemsofwar.com/u/Machariel)\ **Post date:** [December 14, 2018, 10:04am UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/3 "2018-12-14T10:04:00Z")
I am also having this same problem since the 4.2 update. PC, Windows 10 (64bit) ---
**Author:** ![Renjixfen](https://avatars.discourse-cdn.com/v4/letter/r/c68b51/32.png) [@Renjixfen](https://community.gemsofwar.com/u/Renjixfen)\ **Post date:** [December 14, 2018, 6:00pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/4 "2018-12-14T18:00:06Z")
I am having the same issue after updating. iPhone 6S iOS 12.0.1 [Bug - Album on Imgur](https://imgur.com/a/6nze4n4) (Video of bug) Edit: Reinstall did not fix it. ---
**Author:** ![Copakindred](https://avatars.discourse-cdn.com/v4/letter/c/57b2e6/32.png) [@Copakindred](https://community.gemsofwar.com/u/Copakindred)\ **Post date:** [December 15, 2018, 1:31pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/5 "2018-12-15T13:31:48Z")
Yep. That’s the one. Thanks for the video, Renji! Logged onto my wife’s computer, and this is definitely account related. She can upgrade her troops just fine, but there’s still no ascension if she logs into my account on her machine. ---
**Author:** ![Copakindred](https://avatars.discourse-cdn.com/v4/letter/c/57b2e6/32.png) [@Copakindred](https://community.gemsofwar.com/u/Copakindred)\ **Post date:** [December 16, 2018, 2:38pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/6 "2018-12-16T14:38:36Z")
Reinstall doesn’t fix the issue. This machine says it is registered to my email under the game options menu. Could it have something to do with the migration of my hard drive from an old machine to the new one since I started playing the game again recently? Edit (Actually that doesn’t make sense. Why would that be it when it won’t function on my wife’s computer?) ![20181216224107_1](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/e/9e092d356225d34e85c3cd413faf9695bd235b08.jpeg) ---
**Author:** ![mraider94](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/mraider94/32/21939_2.png) [@mraider94](https://community.gemsofwar.com/u/mraider94)\ **Post date:** [December 16, 2018, 3:09pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/7 "2018-12-16T15:09:27Z")
Just started playing again, not a great reintroduction to the game when a major part of the game just doesn’t work. Same problem, cannot ascened troops. And the fact that it freezes the game on that screen is annoying on top of that. ---
**Author:** ![Lurk](https://avatars.discourse-cdn.com/v4/letter/l/779978/32.png) [@Lurk](https://community.gemsofwar.com/u/Lurk)\ **Post date:** [December 16, 2018, 6:00pm UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/8 "2018-12-16T18:00:20Z")
Exact same problem, screen freezes and requires an Alt-F4 to get out of it. I presume it was the 4.2 update that broke it. ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [December 17, 2018, 2:51am UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/9 "2018-12-17T02:51:07Z")
thanks for letting us know everyone and letting us know which devices you’re on and the video @Renjixfen We’ll be releasing a potential fix today hopefully. Please let me know if you still have this problem after say 24 hours from now? ---
**Author:** ![Copakindred](https://avatars.discourse-cdn.com/v4/letter/c/57b2e6/32.png) [@Copakindred](https://community.gemsofwar.com/u/Copakindred)\ **Post date:** [December 18, 2018, 6:01am UTC](https://community.gemsofwar.com/t/cannot-ascend-troops-ascension-broken/49994/10 "2018-12-18T06:01:16Z")
You fixed it! Well done. Thanks Kafka.