# Cannot Ascend Glory Reward Troops **URL:** \ **Category:** Bug Reports\ **Created:** [November 6, 2018, 1:22am UTC](https://community.gemsofwar.com/t/cannot-ascend-glory-reward-troops/48464 "2018-11-06T01:22:25Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![webmistress](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/webmistress/32/14096_2.png) [@webmistress](https://community.gemsofwar.com/u/webmistress)\ **Post date:** [November 6, 2018, 1:22am UTC](https://community.gemsofwar.com/t/cannot-ascend-glory-reward-troops/48464/1 "2018-11-06T01:22:25Z")
Please check the [known issues list](https://gemsofwar.zendesk.com/hc/en-us/articles/360000497716-All-Known-Issues-Gems-of-War) before posting a bug. Note: If you are uncomfortable reporting your bug publicly you can privately message @Cyrup or @Kafka with the completed bug template. **Platform, device version and operating system:** Custom Built PC, Windows 10 **Screenshot or image:** **What you were expecting to happen, and what actually happened:** _This is simply what you were trying to do and what happened instead. Example:_ _‘I was trying to start an Arena battle, but Gems of War loaded Broken Spire quest instead!’_ I was trying to ascend the Griff Stonefeather card that I purchased with Glory Rewards. I had purchased 6 copies of this card so that I could do the first ascension right away, and it says I have 5 copies of the card when I go into the ascension panel ingame. It would not even highlight the button so I could ascend him. **How often does this happen? When did it begin happening?** This has happened twice since I returned to the game from summer break. Both times, I noticed the problem when I went to ascend the troops. The first time was Saturday November 3, 2018 I think (or right near that date); the card, I believe, was Gimlet Stormbrew-it was the one just before Griff Stonefeather. _Was this a once-off bug or has it been a consistent issue? Does it only happen after doing a particular game mode?_ I honestly have no idea of the circumstances surrounding this issue as I did not notice it until i went and tried to ascend my cards. The first time, I thought maybe I just needed to reload the game and didn’t want to do that right then. But when it happened again today, I knew I needed to get some help. **Steps to make it happen again** _Sometimes there are certain steps that can lead to a problem that may not be obvious!_ _Example: I lose once in the Arena._ _I then exit to the world map._ _I then tap on Broken Spire on the map and then tap Arena._ _Broken Spire’s quest loads instead of the Arena_ ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [November 6, 2018, 1:34am UTC](https://community.gemsofwar.com/t/cannot-ascend-glory-reward-troops/48464/2 "2018-11-06T01:34:49Z")
In the troops menu does it display that you own 5 or 6? I just did a quick test on my steam version and I was able to ascend him without any issues. ---
**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\ **Post date:** [November 6, 2018, 11:21pm UTC](https://community.gemsofwar.com/t/cannot-ascend-glory-reward-troops/48464/3 "2018-11-06T23:21:16Z")
Hey there, For more information on what Nimhain is referring too you might want to check out the bottom of this thread: > **[Upgrade your Troops: Level and Ascension](https://gemsofwar.zendesk.com/hc/en-us/articles/217504146-Upgrade-your-Troops-Level-and-Ascension)** > > Upgrade and improve Troops by leveling them with Souls or Ascending them with extra copies of that card.  > There are two main ways to improve Troops to become more powerful when using their Spells i... Let us know how you go.