# Can not promote/demote guild members Error screenshot attached

**URL:** <https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597>\
**Category:** Support\
**Created:** [July 15, 2016, 3:11am UTC](https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597 "2016-07-15T03:11:52Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![brightcookie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/brightcookie/32/3456_2.png) [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\
**Post date:** [July 15, 2016, 3:11am UTC](https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597/1 "2016-07-15T03:11:52Z")

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**What you were expecting to happen, and what actually happened?**  
Tried to promote a new member to hireling rank and got an error.

**What are the steps to make it happen again?**  
I reloaded the game and tried to promote the same person again and got the same message. Reloaded a third time and tried to demote a different member as a test and got the same error message.

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

Yes

 ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/b/bdc45739105571010c9fd74120bb614254f089ac.png)

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**Author:** ![Sidousai](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sidousai/32/604_2.png) [@Sidousai](https://community.gemsofwar.com/u/Sidousai)\
**Post date:** [July 15, 2016, 3:15am UTC](https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597/2 "2016-07-15T03:15:06Z")

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It’s looking like some kind of session conflict.  
Are you running your account on more than one device?  
Since the last update, GoW stopped allowing people to multi-box.  
You can still play-switch between either your phone or your PC, but just make sure you don’t have them both turned on at the same time, otherwise weird , session-conflict stuff starts to happen.

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**Author:** ![brightcookie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/brightcookie/32/3456_2.png) [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\
**Post date:** [July 15, 2016, 3:16am UTC](https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597/3 "2016-07-15T03:16:34Z")

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I have GoW on multiple devices but I’m currently only logged on on my pc. I don’t play multiple at the same time because I’m always worried about causing issues on my account.

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**Author:** ![Andrew](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/andrew/32/11684_2.png) [@Andrew](https://community.gemsofwar.com/u/Andrew)\
**Post date:** [July 15, 2016, 3:18am UTC](https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597/4 "2016-07-15T03:18:40Z")

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Thanks for reporting this bug. We’re deploying a fix for it right now, so hopefully it should work now.

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**Author:** ![brightcookie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/brightcookie/32/3456_2.png) [@brightcookie](https://community.gemsofwar.com/u/brightcookie)\
**Post date:** [July 15, 2016, 3:20am UTC](https://community.gemsofwar.com/t/can-not-promote-demote-guild-members-error-screenshot-attached/9597/5 "2016-07-15T03:20:30Z")

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Ok thanks! It worked that time. 😁