# Can not login or even connect to the game servers and even forum

**URL:** <https://community.gemsofwar.com/t/can-not-login-or-even-connect-to-the-game-servers-and-even-forum/37795>\
**Category:** Bug Reports\
**Created:** [April 2, 2018, 11:57am UTC](https://community.gemsofwar.com/t/can-not-login-or-even-connect-to-the-game-servers-and-even-forum/37795 "2018-04-02T11:57:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Cower](https://avatars.discourse-cdn.com/v4/letter/c/f08c70/32.png) [@Cower](https://community.gemsofwar.com/u/Cower)\
**Post date:** [April 2, 2018, 11:57am UTC](https://community.gemsofwar.com/t/can-not-login-or-even-connect-to-the-game-servers-and-even-forum/37795/1 "2018-04-02T11:57:22Z")

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**Platform, device version and operating system**  
Android, Xiao Mi mi5s

Simply put: i am unable to connect to any gemsofwar servers (game or forum) when i am trying to do so using my mobile internet connection(i.e. 4g etc). I still _can_ connect through wi-fi tho…

For the reference: Russia, Saint-Petersburg, Megafon as a service provider

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [April 4, 2018, 5:58am UTC](https://community.gemsofwar.com/t/can-not-login-or-even-connect-to-the-game-servers-and-even-forum/37795/2 "2018-04-04T05:58:47Z")

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Hi Cower

Can you please send through a screenshot of the server error you’re experiencing? When did this begin happening? Are you using a VPN or data managing app on your phone?

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**Author:** ![Cower](https://avatars.discourse-cdn.com/v4/letter/c/f08c70/32.png) [@Cower](https://community.gemsofwar.com/u/Cower)\
**Post date:** [April 6, 2018, 6:56am UTC](https://community.gemsofwar.com/t/can-not-login-or-even-connect-to-the-game-servers-and-even-forum/37795/3 "2018-04-06T06:56:15Z")

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Yesterday the issue wasn there, but today its back again. Here is what happens when i try to login in to the game: [Connection breaks - YouTube](https://youtu.be/PEFyNFp7ygQ)  
(Edit: eventually message disappears, but the game never actuslly launches)

And here is what happens when i try to browse the site: [No connection - YouTube](https://youtu.be/8ME0z0B4YZw)

Forgot to mention. No VPN and no data managing apps.

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**Author:** ![Cyrup](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cyrup/32/50181_2.png) [@Cyrup](https://community.gemsofwar.com/u/Cyrup)\
**Post date:** [April 9, 2018, 3:39am UTC](https://community.gemsofwar.com/t/can-not-login-or-even-connect-to-the-game-servers-and-even-forum/37795/4 "2018-04-09T03:39:02Z")

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Hey Cower, can you have a go at [this article](https://support.optixapp.com/hc/en-us/articles/115006387208-How-do-I-enable-Background-App-Refresh-on-Android-) - the steps may be a bit different for your Android - to ensure Background App refresh is on. Make sure Gems is closed and that you have completely powered off your device before doing so (this is simply a good idea by itself).

If that doesn’t work I’ve sent you a PM requesting more info.