# \[BUG\] Gems won from opening chests are lost **URL:** \ **Category:** Support\ **Created:** [April 27, 2017, 8:15am UTC](https://community.gemsofwar.com/t/bug-gems-won-from-opening-chests-are-lost/23163 "2017-04-27T08:15:42Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![PLA13YER](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@PLA13YER](https://community.gemsofwar.com/u/PLA13YER)\ **Post date:** [April 27, 2017, 8:15am UTC](https://community.gemsofwar.com/t/bug-gems-won-from-opening-chests-are-lost/23163/1 "2017-04-27T08:15:42Z")
**What you were expecting to happen, and what actually happened?** The problem is that after I open any type of chests the gems that I won would not be added to my current available gems and I loose them. **What are the steps to make it happen again?** Open chests until some gems are won and check again my current gems amount. **Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!** My Invite code is PLA13YER. What can I do to fix that, and if it possible to recover the missing won gems. ---
**Author:** ![Ozball](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ozball/32/36110_2.png) [@Ozball](https://community.gemsofwar.com/u/Ozball)\ **Post date:** [April 27, 2017, 8:16am UTC](https://community.gemsofwar.com/t/bug-gems-won-from-opening-chests-are-lost/23163/2 "2017-04-27T08:16:56Z")
To recover the gems submit a ticket to: [https://gemsofwar.zendesk.com/hc/en-us](https://gemsofwar.zendesk.com/hc/en-us) they should be able to help you. ---
**Author:** ![PLA13YER](https://avatars.discourse-cdn.com/v4/letter/p/839c29/32.png) [@PLA13YER](https://community.gemsofwar.com/u/PLA13YER)\ **Post date:** [April 27, 2017, 8:30am UTC](https://community.gemsofwar.com/t/bug-gems-won-from-opening-chests-are-lost/23163/3 "2017-04-27T08:30:50Z")
Thank you Ozball, I sent them an e-mail.