# Bug depuis achat pack débutant

**URL:** <https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948>\
**Category:** Support\
**Created:** [March 31, 2017, 7:47am UTC](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948 "2017-03-31T07:47:22Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Godde](https://avatars.discourse-cdn.com/v4/letter/g/7c8e57/32.png) [@Godde](https://community.gemsofwar.com/u/Godde)\
**Post date:** [March 31, 2017, 7:47am UTC](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948/1 "2017-03-31T07:47:22Z")

</div>

Impossible de jouer depuis l’achat d’un pack débutant, l’achat se charge en continu et après avoir redémarrer, le jeu se lance et charge tout seul la page boutique et il charge sans fin impossible de jouer

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

---

<div class="post-metadata">

**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [March 31, 2017, 7:48am UTC](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948/2 "2017-03-31T07:48:44Z")

</div>

Can I have your hero’s invite code?

If you’re not sure what it is exactly, can you get me your Hero’s name?

---

<div class="post-metadata">

**Author:** ![Godde](https://avatars.discourse-cdn.com/v4/letter/g/7c8e57/32.png) [@Godde](https://community.gemsofwar.com/u/Godde)\
**Post date:** [March 31, 2017, 7:52am UTC](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948/3 "2017-03-31T07:52:07Z")

</div>

Mon nom de héros est Bloodwarf

---

<div class="post-metadata">

**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\
**Post date:** [March 31, 2017, 7:55am UTC](https://community.gemsofwar.com/t/bug-depuis-achat-pack-debutant/21948/4 "2017-03-31T07:55:51Z")

</div>

Hi Godde,

I believe the issue should be fixed and you should be able to get back into the game correctly.

You may need to close the game entirely and restart it.

If you find you haven’t received your purchase correctly, send a support request to a support team here:  
[https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new)