# BUG - can't finish the dungeon battles **URL:** \ **Category:** Support\ **Created:** [November 2, 2017, 12:49am UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573 "2017-11-02T00:49:04Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Drazen](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/drazen/32/99083_2.png) [@Drazen](https://community.gemsofwar.com/u/Drazen)\ **Post date:** [November 2, 2017, 12:49am UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/1 "2017-11-02T00:49:05Z")
Today I played dungeon battles on my mobile phone (Samsung S7 Edge if that matters) and after each victory the game would freeze. My screen would look like this ![Screenshot_20171101-134848](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/a/8/a88497f2e1d86331f67eb5914fae7344daf2648f.jpg) I couldn’t do anything after this except to get out of the game altogether. When I would get back, I would get a victory, but I don’t know if I received any of the rewards. I did all three battles because I wanted to see if this would repeat and yes it did repeat after all dungeon battles. Please look at this issue. ---
**Author:** ![A01020201](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/a01020201/32/28232_2.png) [@A01020201](https://community.gemsofwar.com/u/A01020201)\ **Post date:** [November 2, 2017, 12:56am UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/2 "2017-11-02T00:56:58Z")
I have the same problem on my Iphone 7+ ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [November 2, 2017, 1:25am UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/3 "2017-11-02T01:25:41Z")
Try to uninstall the game, and install it on new. Make sure your device is registered so u can always link your progression. Write down the password before you uninstall the game. I had some issues on my android, this helped me. ---
**Author:** ![Drazen](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/drazen/32/99083_2.png) [@Drazen](https://community.gemsofwar.com/u/Drazen)\ **Post date:** [November 2, 2017, 4:21pm UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/4 "2017-11-02T16:21:56Z")
> [@Eika](#): > > Try to uninstall the game, and install it on new. Make sure your device is registered so u can always link your progression. Write down the password before you uninstall the game. I had some issues on my android, this helped me. Thank you for the advice, but I don’t think I am going to go through the hassle because devs didn’t bother to test the “update” and hit us with something no one wanted and no one asked for. I would rather not play. However, I appreciate your post. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [November 2, 2017, 5:28pm UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/5 "2017-11-02T17:28:56Z")
While I have problems to understand that, I respect your opinion. ---
**Author:** ![Robbg1986](https://avatars.discourse-cdn.com/v4/letter/r/3e96dc/32.png) [@Robbg1986](https://community.gemsofwar.com/u/Robbg1986)\ **Post date:** [November 3, 2017, 3:33pm UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/6 "2017-11-03T15:33:45Z")
I have the same issue, annoying as all hell but I just put up with it. I checked and you do still get the rewards, you just have to restart the game every time. Whateva. ---
**Author:** ![Drazen](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/drazen/32/99083_2.png) [@Drazen](https://community.gemsofwar.com/u/Drazen)\ **Post date:** [November 4, 2017, 11:58am UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/7 "2017-11-04T11:58:11Z")
> [@Eika](#): > > While I have problems to understand that, I respect your opinion. I don’t usually mind when I have to reinstall the game if there’s problem with it, but they were due to unforeseen circumstances and devs immediately respond knowing about the bug. In this particular case, I guess it’s more a thing of being annoyed that they forced upon us something that they didn’t even bother testing. What sane game producer does that??? And then when I get the bug, I have to try and reinstall the game and maybe that will help, and maybe it won’t Yeah, no. ---
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [November 4, 2017, 12:07pm UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/8 "2017-11-04T12:07:14Z")
> [@Drazen](#): > > And then when I get the bug, I have to try and reinstall the game and maybe that will help, and maybe it won’t Yeah, no. I am fine with that, as it is totally up to you if you want to or not. ---
**Author:** ![AngryMidget](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/angrymidget/32/10478_2.png) [@AngryMidget](https://community.gemsofwar.com/u/AngryMidget)\ **Post date:** [November 4, 2017, 1:18pm UTC](https://community.gemsofwar.com/t/bug-cant-finish-the-dungeon-battles/32573/9 "2017-11-04T13:18:22Z")
Just to throw more fuel on the fire, I uninstalled and reinstalled the game. It fixed the problem. (Didn’t need a password, but keep note of in just in case.)