# Bought Deathknight Armor today as well as a 50 dollar gem pack and I have not recieved anything **URL:** \ **Category:** Support\ **Created:** [December 28, 2016, 5:16am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388 "2016-12-28T05:16:03Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 5:16am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/1 "2016-12-28T05:16:03Z")
Like the title says, the stuff was bought and paid for and i have received nothing…what’s going on here? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 6:04am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/2 "2016-12-28T06:04:57Z")
Have you contact our support team? [https://gemsofwar.zendesk.com/hc/en-us/requests/new](https://gemsofwar.zendesk.com/hc/en-us/requests/new) ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 6:26am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/3 "2016-12-28T06:26:50Z")
I have and there’s been no reply ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 6:29am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/4 "2016-12-28T06:29:49Z")
I just had a quick look through a support database and I can’t see a support require from you. Are you sure you sent it to us and not 505 Support? ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 6:30am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/5 "2016-12-28T06:30:22Z")
Sorry, Yes the first was 505 and just now sent your department one as well ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 6:33am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/6 "2016-12-28T06:33:33Z")
Ok, I’ll see what I can do, as we have an increase of tickets due to the server issues earlier this week. The holiday season always means that support may not be as fast as normal. ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 6:36am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/7 "2016-12-28T06:36:24Z")
thank you, I’d appreciate that…been looking forward to the benefits of VIP for a long time now ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 6:50am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/8 "2016-12-28T06:50:03Z")
Sent your rewards to you and responded to your support tickets. I’ve let the team at 505 Support know as well, but I’d appreciate if it you also dropped them a line once you’ve confirm everything is resolved 🙂 ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 6:50am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/9 "2016-12-28T06:50:38Z")
thank you much and I will ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 6:54am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/10 "2016-12-28T06:54:27Z")
I have one more pretty big problem though I did receive my pack @Nimhain ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 7:00am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/11 "2016-12-28T07:00:37Z")
@Nimhain Great, thank you, though a big issue remains with old purchases and these 2 new ones…it’s showing vip 4 instead of 5 …I’ve researched vip levels and I am still one too low I have spent more than 650 points at this point ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 7:03am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/12 "2016-12-28T07:03:36Z")
I’m going through you ticket now, I’m going to reply through there rather than here due to privacy reasons. (We don’t like discussing another player’s issues publically on the forums) ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 7:12am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/13 "2016-12-28T07:12:03Z")
Not a problem and thank you… ---
**Author:** ![WishKiller](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/wishkiller/32/36914_2.png) [@WishKiller](https://community.gemsofwar.com/u/WishKiller)\ **Post date:** [December 28, 2016, 7:16am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/14 "2016-12-28T07:16:27Z")
@Nimhain Updated My ticket and is there any way to delete this post? ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 7:17am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/15 "2016-12-28T07:17:01Z")
I can close it and leave it at that. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [December 28, 2016, 7:17am UTC](https://community.gemsofwar.com/t/bought-deathknight-armor-today-as-well-as-a-50-dollar-gem-pack-and-i-have-not-recieved-anything/17388/16 "2016-12-28T07:17:06Z")
Closed on December 28, 2016, 7:17am UTC