# Bonus Guild Chest keys not being received by all guild members

**URL:** <https://community.gemsofwar.com/t/bonus-guild-chest-keys-not-being-received-by-all-guild-members/18721>\
**Category:** Support\
**Created:** [January 22, 2017, 5:47am UTC](https://community.gemsofwar.com/t/bonus-guild-chest-keys-not-being-received-by-all-guild-members/18721 "2017-01-22T05:47:00Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ogunther](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/ogunther/32/1464_2.png) [@ogunther](https://community.gemsofwar.com/u/ogunther)\
**Post date:** [January 22, 2017, 5:47am UTC](https://community.gemsofwar.com/t/bonus-guild-chest-keys-not-being-received-by-all-guild-members/18721/1 "2017-01-22T05:47:00Z")

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**What you were expecting to happen, and what actually happened?**

I was expecting to receive bonus Guild Chest keys in the mail from a guildmate’s purchase. I did not receive any bonus keys from their purchase.

**What are the steps to make it happen again?**

Unsure. Purchase Guild Chest keys and see if all your guildmates receive the bonus keys from your purchase.

**Do you have any screenshots or video you want to share with us so we can see the problem? Attach them to your post!**

Unfortunately not. It’s hard to take a picture of you not receiving something. 😉

This is actually the second week in a row this has happened from the same member (making the purchase) but other members’ purchases deliver the keys just fine. I don’t know if that is just a coincidence or if the issue is related to their account. Also not sure if it’s related but this never happened on the old servers (that I’m aware of).

A support ticket was already opened and resolved for last week’s issue and I’ve opened a new one for this week’s issue but I wanted to post here in case other guilds have been experiencing this, too.