# Been getting several "Error" messages of late while disenchanting troops **URL:** \ **Category:** Support\ **Created:** [March 7, 2016, 5:33pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285 "2016-03-07T17:33:39Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 7, 2016, 5:33pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/1 "2016-03-07T17:33:39Z")
![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/b/baedca3281c3850bc9a88ed86e3d78cb95fb656a.png) This is one strange instance and over the past several days I have been getting “Error, operation timed out” messages while disenchanting. ---
**Author:** ![Esoxnepa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esoxnepa/32/1837_2.png) [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Post date:** [March 7, 2016, 5:39pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/2 "2016-03-07T17:39:53Z")
I’ve had this, from time to time, with guild contributions and buying chests. I think, as you noted, that it is somehow latency related. ---
**Author:** ![collectorofgems](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/collectorofgems/32/38138_2.png) [@collectorofgems](https://community.gemsofwar.com/u/collectorofgems)\ **Post date:** [March 7, 2016, 5:47pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/3 "2016-03-07T17:47:41Z")
I’ve had that too. Not very often and afterwards when checking the disenchant is done. ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [March 7, 2016, 9:15pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/4 "2016-03-07T21:15:27Z")
Hey, Couple of questions: Where are you playing from? (General Region/ Country is fine) What platform/ Device are you seeing this occur? Is it only happening when you disenchant? or has it happen at other times? Thanks! ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 7, 2016, 9:22pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/5 "2016-03-07T21:22:16Z")
I am from the East Coast, USA. I play on a desktop thru steam. Most occurrences of the error messages seem to be while disenchanting, however a few times I have received the same messages with guild related things. Three days ago I had to close and re-launch the game three times to finish my disenchantments. It would just randomly freeze and then would give me the error messages. Then today I got the error message that I posted in my op. ---
**Author:** ![Esoxnepa](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/esoxnepa/32/1837_2.png) [@Esoxnepa](https://community.gemsofwar.com/u/Esoxnepa)\ **Post date:** [March 7, 2016, 10:31pm UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/6 "2016-03-07T22:31:13Z")
Pennsylvania, USA. Rare-ish bug for me. ---
**Author:** ![Macawi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/macawi/32/21289_2.png) [@Macawi](https://community.gemsofwar.com/u/Macawi)\ **Post date:** [March 8, 2016, 1:26am UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/7 "2016-03-08T01:26:22Z")
If it helps any it now is giving me this message… ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/2X/0/04aca682f375b4fdb3c638f80615a34da407fdcd.png) ---
**Author:** ![Nimhain](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nimhain/32/47049_2.png) [@Nimhain](https://community.gemsofwar.com/u/Nimhain)\ **Post date:** [March 8, 2016, 3:12am UTC](https://community.gemsofwar.com/t/been-getting-several-error-messages-of-late-while-disenchanting-troops/4285/8 "2016-03-08T03:12:41Z")
We’re investigate this for you.