# Bans only for cheaters!
**URL:** https://community.gemsofwar.com/t/bans-only-for-cheaters/55069
**Category:** Uncategorized
**Created:** [May 15, 2019, 7:54pm UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069 "2019-05-15T19:54:10Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 15, 2019, 7:54pm UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/1 "2019-05-15T19:54:10Z")
Today one of TBH TOP-player was banned during day reset (and time when new patch was implemented). We suppose that caused by technical mistake, because we often get reported and all our members were checked a lot of times during gw. So, we are sure in our player - he is clear.
Who knows, maybe you are next! I am scared, that everyone will be banned after some time!
We would like to have more information about this case, not only formal words “you are banned forever, create new account”
We would like to be granted from devs that their new patch doesnt have bag that blocks the users who played while day reset!
---
### Author:  [@AZOPIJ](https://community.gemsofwar.com/u/AZOPIJ)
#### Post date: [May 15, 2019, 8:06pm UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/2 "2019-05-15T20:06:23Z")
In our GUILD Na rasslabone was be banned 2 weeks ago same player. You give ban for free??? or need just play and waiting ban anytime?? may be you recheked all bans for couple weeks? Thanks
---
### Author:  [@Thevc](https://community.gemsofwar.com/u/Thevc)
#### Post date: [May 15, 2019, 8:38pm UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/3 "2019-05-15T20:38:51Z")
I have noticed also that someone who exploited the 4.3 release mail glitch with alarming frequency has had his account reinstated. Cheats excused? What a joke.
---
### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [May 15, 2019, 11:10pm UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/4 "2019-05-15T23:10:36Z")
> [@Zaferina](#):
>
> Today one of TBH TOP-player was banned during day reset (and time when new patch was implemented). We suppose that caused by technical mistake, because we often get reported and all our members were checked a lot of times during gw. So, we are sure in our player - he is clear.
How do you know they get checked by the devs?
---
### Author:  [@Karanak](https://community.gemsofwar.com/u/Karanak)
#### Post date: [May 15, 2019, 11:58pm UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/5 "2019-05-15T23:58:54Z")
The same thing that came to AWRyan came to mind. What do you mean by “often inform us”? As a guild leader, they never informed me of anything. Do you have any direct contact in TBH that others do not have?
---
### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [May 16, 2019, 1:37am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/6 "2019-05-16T01:37:28Z")
Hello team, popping in to let you know that we have been working on our cheat detection at Gems of War. This is what I said in a post about it earlier.
> [@Improvement to Cheat Detection (and Consequent Bans)](https://community.gemsofwar.com/t/improvement-to-cheat-detection-and-consequent-bans/55088/1):
>
> Ahoy, adventurers!
>
> We are in the process of working on our cheat detection in Gems of War. As such, we have been able to find more players hacking the game, and are able to track subtler ways of cheating.
>
> What does this mean for you? Overall, a fairer Gems of War! Yay! However, as we continue improving our cheat detection, we felt it best to also update the way we move forward with player bans.
>
> Some players have already been banned, but over the next month we will be removing more players from the game. The reason that we prefer to ban in smaller groups, instead of all at once, is to give ourselves the time to investigate each of these players as well as their patterns of behaviour in game prior to taking action. We will do our best to ensure that these bans don’t happen during Guild Wars, but we can’t guarantee that we won’t act if a cheater of appropriate severity is found.
>
> Currently all the players being removed from the game have a moderate to severe amount of infractions, and once picked up by our cheat detection were manually investigated.
>
> Thank you for your patience with us as we work on cleaning up the game.
We are now able to track and find more subtle and nuanced ways of cheating, and once our system detects that someone is hacking the game, we then manually investigate their account. As such, more players have been removed from the game, and will be removed going forward.
If a player feels that they have been wrong banned, they can always contact our support to have their case re-investigated.
---
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 16, 2019, 5:41am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/7 "2019-05-16T05:41:40Z")
So, please explain, what do you understand by “hacking”, if people are never used any cheat systems or change of game code? They can’t find the explonation of your decision to ban them. And I am telling not about 1 or 2 people. Smth around 10 people, at least that I know.
And of course they wrote in support, but answer was short, “There is no way to appeal, you are free to start from beggining” or close to this answer as I know!
---
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 16, 2019, 5:46am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/8 "2019-05-16T05:46:25Z")
Just answer player in support, I hope they can do it. And player can tell us what they answered to them, what a kind of hack they were using and then it was.
---
### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [May 16, 2019, 5:53am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/9 "2019-05-16T05:53:41Z")
> [@Zaferina](#):
>
> Just answer player in support, I hope they can do it. And player can tell us what they ansered to them, what a kind of hack they were using and then it was
They aren’t going to tell people how they are figuring out they are cheating. It would only make it worse.
I look forward to guild wars with a lot less cheaters able to play.
Who knows. Things may have worked out differently last week. 😀
---
### Author:  [@Saltypatra](https://community.gemsofwar.com/u/Saltypatra)
#### Post date: [May 16, 2019, 6:16am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/10 "2019-05-16T06:16:01Z")
Unfortunately, you can never truly know if someone in your guild is hacking, you can only take them at their word. Our cheat detection picks up several different ways of cheating, which includes changing the code and running scripts.
---
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 16, 2019, 7:34am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/11 "2019-05-16T07:34:46Z")
I don’t need to know how they understand that players are cheating, I want just to clarify for players what for they were banned, if they by themself don’t know it.
And about GW that’s not huge problem for us, but I know that he was not cheating. So we all want to find his way for breaking rules.
---
### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [May 16, 2019, 7:39am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/12 "2019-05-16T07:39:40Z")
> [@Zaferina](#):
>
> And about GW that’s not huge problem for us, but I know that he was not cheating. So we all want to find his way for breaking rules.
If they tell you how he cheated. You’ll then be able to tell folks out to avoid getting caught.
No good can come from the knowledge of finding out how or why someone got caught in GoW for cheating or hacking.
---
### Author:  [@jzg](https://community.gemsofwar.com/u/jzg)
#### Post date: [May 16, 2019, 7:40am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/13 "2019-05-16T07:40:56Z")
Bans are generally not explained, neither publicly nor privately, to other player, guild leader or guild members. Only person that can appeal to a ban and get some information is one that was banned
---
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 16, 2019, 7:43am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/14 "2019-05-16T07:43:14Z")
I really don’t need to know that your anti cheat programm can do, just explain it in your support for every player you banned, what for ban was. I’m sure that part of them are really cheaters, but not all! you told that you are checking every player it is not huge problem to answer them what they were using. For example one girl from our friends guild on her birthday put around 30 kk of gold and after that she was banned. She told that she was farming 30 kk from February! So what’s the cheat she use?
---
### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [May 16, 2019, 7:48am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/15 "2019-05-16T07:48:47Z")
> [@Zaferina](#):
>
> So what’s the cheat she use?
Again… If they tell you what they caught… That knowledge will be used against the devs.
The cheaters know the devs won’t say anything. So it’s their word against the devs. The devs want people to play the game. So banning folks who are innocent would be counter intuitive. But cheaters, 95% of the time, do not admit that they cheated.
Shocking relevation… Most liars cheat and most cheaters lie. They are both cut from the same cloth.
> [@Zaferina](#):
>
> And about GW that’s not huge problem for us, but I know that he was not cheating. So we all want to find his way for breaking rules.
How do you KNOW he wasn’t cheating? How can anyone know besides the individual… And the devs who are able to access anyone’s game at any time whenever they want to.
---
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 16, 2019, 7:49am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/16 "2019-05-16T07:49:51Z")
Are you really thinking that I am searching for the way to go aroud the cheat? And moreover I hope bot can find real cheaters, who were using cheats in their past, so every real chater will be banned. But what if it was mistake?
---
### Author:  [@Zaferina](https://community.gemsofwar.com/u/Zaferina)
#### Post date: [May 16, 2019, 7:54am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/17 "2019-05-16T07:54:21Z")
> [@awryan](#):
>
> How do you KNOW he wasn’t cheating? How can anyone know besides the individual… And the devs who are able to access anyone’s game at any time whenever they want to.
Simply he’s my friend and I know how he is playing =) It is not secret for me. And we can’t remember that he done or can do like a cheat.
---
### Author:  [@awryan](https://community.gemsofwar.com/u/awryan)
#### Post date: [May 16, 2019, 8:00am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/18 "2019-05-16T08:00:15Z")
> [@Zaferina](#):
>
> Are you really thinking that I am searching for the way to go aroud the cheat? And moreover I hope bot can find real cheaters, who were using cheats in their past, so every real chater will be banned. But what if it was mistake?
I’m thinking that I’m just telling you what the devs don’t go into details about what people do to get caught. So to push it is a waste of time.
What if it wasn’t a mistake?
So someone is wrong here. Either the devs, or you are wrong about your friend.
Personally, I’ve had friends lie to me way more often than the devs banning “innocent” players.
> [@Zaferina](#):
>
> Simply he’s my friend and I know how he is playing =) It is not secret for me. And we can’t remember that he done or can do like a cheat.
Unless you’re watching him play 24/7…I imagine you’re correct… that he never cheated in front of you. It sounds like y’all have a lot of questions. Unfortunately, there will be no answers. 😀
---
### Author:  [@Kafka](https://community.gemsofwar.com/u/Kafka)
#### Post date: [May 16, 2019, 8:34am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/19 "2019-05-16T08:34:56Z")
The answer is in this article or something similar to the things listed in this article:
> **[Hacking or cheating in Gems of War](https://gemsofwar.zendesk.com/hc/en-us/articles/360000348076-Hacking-or-cheating-in-Gems-of-War)**
>
> If you receive the message "You have been banned for the following reason..." your account has been banned for hacking or cheating.
> Gems of War must be played unmodified. If you modify any part of...
Modifying the game and using third party tools such as automatic bots to play the game for you.
We will not specify what was modified or which tool was used, but it will be one of these 2 things.
Normal players, even hardcore ones aren’t banned for playing fairly.
---
### Author:  [@Koromac](https://community.gemsofwar.com/u/Koromac)
#### Post date: [May 16, 2019, 9:15am UTC](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069/20 "2019-05-16T09:15:35Z")
Really? That’s troublesome.
[Next page](https://community.gemsofwar.com/t/bans-only-for-cheaters/55069.md?page=2)