# As Requested by a Dev: A Thread about Devs' Actions/Inactions

**URL:** https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445
**Category:** Feature Requests and Game feedback
**Created:** [February 17, 2020, 7:26am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445 "2020-02-17T07:26:28Z")
**Posts on this page:** 1
**Showing post:** 404

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### Author: ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)
#### Post date: [February 2, 2021, 6:58am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/404 "2021-02-02T06:58:39Z")

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It is no longer news that the toxicity levels in the forums have been noticeably lower since the last quarter of 2020, for reasons that are documented therein and quickly observable by those who have been keeping an eye on patterns.

A ‘silence’ instead of ‘belligerence’ company approach has been arguably an improvement for all parties involved.

There are, however, signs of further possible improvement, as illustrated by a recent comment by a Mod:

> [@\[CONFUSING BUT NOT TECHNICALLY A BUG, FEEDBACK PASSED ON\] Pest Control Campaign Task works OPPOSITE to its description](https://community.gemsofwar.com/t/confusing-but-not-technically-a-bug-feedback-passed-on-pest-control-campaign-task-works-opposite-to-its-description/68413/6):
>
> This raises interesting points, but isn’t a critical bug. We need to prioritise those at this time.
> 
> It’s also worth mentioning that anytime we change any text in game we also need to get it localised and put it out for every language supported, so it isn’t as fast a change as people realise. We also pay all of our translators, so it isn’t a free change either.
> 
> I have passed the feedback on about the difference between gnomes being unclear at times, but this isn’t an issue that will be looked at promptly. We are working on other issues at this time, and there are other QoL improvements that are more vital.

Here we are able to observe a seemingly honest response, in a professional tone, that answers the actual issue being raised, and provides information on where the customers’ expectations should realistically lie:

- no patronizing/dismissing
- no dodging the actual question while seemingly answering a tangential one
- no spinning the reality to make it seem that this is as intended because it’s good for the customers
- no ‘our hands are tied’-style excuse to justify the product’s shortcomings
- not ignoring the topic altogether

While we can of course argue that there are always going to be ‘more vital’ priorities, and thus this sort of non-critical issue would never be addressed in such a status quo, it is hard to argue against the value of this type of communication style, especially if it can be done consistently on topics that matter to the playerbase (i.e. warbands, deeds, event medals…), and duly documented in the Official Forum (as opposed to some non-searchable echo-chamber stream).

Noteworthy, and therefore noted.  
😊 🖖

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