# As Requested by a Dev: A Thread about Devs' Actions/Inactions **URL:** \ **Category:** Feature Requests and Game feedback\ **Created:** [February 17, 2020, 7:26am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445 "2020-02-17T07:26:28Z")\ **Posts on this page:** 1\ **Showing post:** 332
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [October 6, 2020, 5:14am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/332 "2020-10-06T05:14:43Z")
**A week later: Heart of Rage fiasco takeaways.** - Company representatives continue to maintain their level of professionalism: We were told: > [@Saltypatra](#): > > We used to banter a lot on these forums, but perhaps it is time to stop. I’ll hold a meeting on our side to discuss this. In the past, the banter was all in good fun, but it seems like this levity and back and forth with us is no longer appreciated. As such, I will be recommending that we stop doing it, and only give you factual information without excess personality when it is appropriate and we can We get: > [@Heart of Rage](https://community.gemsofwar.com/t/heart-of-rage/66198/55): > > Mmmmm, salty! - Developers are behind some/many of the decisions players keep blaming 505 for: > [@Heart of Rage](https://community.gemsofwar.com/t/heart-of-rage/66198/55): > > the developers listened to us when we presented your feedback and worked with us to make the situation better A couple of options here: 1. the original HoR drop rate was determined by Devs using whatever decision-making process they may have (or lack thereof), and then they raised it based on player frustration, thus reinforcing the notion that their decision-making process is disjointed from the reality of the game; or 2. they released a deliberately low drop rate, to do the PR stunt of ‘generously’ increasing it (from undisclosed rate X, to undisclosed rate Y) - Speaking of rate disclosure: [Twitch](https://player.twitch.tv/?autoplay=false&parent=multisite-business5.discourse.org&video=v757162067) (go to 00:23:55) _we decided not to release the drop rates on that purely because we thought that it was gonna cause further dissent and discussion among players in a way that was gonna make things quite negative. I know a lot of players were like “oh if you tell us the drop rates we’ll trust you more”, and it’s like no, if we tell you the drop rates you’re just gonna ??? us like you always do, it’s gonna make no difference to the happiness and goodwill about this situation_ Interpret the above at will: if it truly made no difference, opting for transparency would seem the preferable path, since there is nothing to hide; especially for a company that likes to justify its actions/inactions behind ethical/moral reasons: > [@Revolutionary thought](https://community.gemsofwar.com/t/revolutionary-thought/66175/29): > > highly unethical > [@Hurt Feelings](https://community.gemsofwar.com/t/hurt-feelings/65316/24): > > To do so would be unethical > [@Gems of Streaming](https://community.gemsofwar.com/t/gems-of-streaming/30463/2819): > > Morally, we are okay with how we have approached this genre of game > [@\[Not a bug\] Repeat Legendary Tasks](https://community.gemsofwar.com/t/not-a-bug-repeat-legendary-tasks/61587/28): > > doing so would be morally wrong Noteworthy how this ‘reason’ for not disclosing the HoR drop rate was conveyed to 20+ viewers in a stream, instead of the official forums: what we got here instead was > [@Heart of Rage](https://community.gemsofwar.com/t/heart-of-rage/66198/69): > > I do feel that I must reiterate that you catch more flies with honey - Much of the ongoing friction continues to be caused by lack of soft-skills required to communicate as a forum moderator, and was very eloquently illustrated by @Fourdottwoone : > [@Heart of Rage](https://community.gemsofwar.com/t/heart-of-rage/66198/61): > > I believe this is a matter of communication. > > **Bad Communication** > > Community: “Is Heart of Rage now dropping from vault battles?” > IP2: “Yes, it’s a very rare drop.” > Community: “We’ve run thousands of Vault battles, not a single Heart of Rage found, is it **really** in the drop table?” > IP2: “We’ve checked once more, good news, everything is working as intended.” > Community: “We’ve wasted another few thousand vault keys, zero Heart of Rage!” > IP2: “We’ve taken your feedback into account and raised the drop rate from an undisclosed number to an undisclosed number.” > Community: _Facepalm_ > > **Good Communication** > > Community: “Is Heart of Rage now dropping from vault battles?” > IP2: “Yes, it has a 1:10000 chance to drop.” > Community: “Sorry, we couldn’t get drunk enough to even accidentally using vault keys at this rate.” > IP2: “Uh, the dev configuring the drop table thought vault keys were as abundant as gold keys, we’ve upped the drop rate to a much more reasonable 1:50 chance.” > Community: “Thank you.” Which was unsurprisingly dismissed by a company representative, despite the ongoing evidencing that communication consistently exacerbates situations created by design/QA/localization shortcomings > [@Heart of Rage](https://community.gemsofwar.com/t/heart-of-rage/66198/69): > > And I have to disagree, unfortunately, @Fourdottwoone. If we had communicated the way you recommended we would have been treated just the same. Worth remembering. 😊 🖖 --- _[View the full topic](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445)._