# As Requested by a Dev: A Thread about Devs' Actions/Inactions

**URL:** <https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445>\
**Category:** Feature Requests and Game feedback\
**Created:** [February 17, 2020, 7:26am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445 "2020-02-17T07:26:28Z")\
**Posts on this page:** 20\
**Page:** 6

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**Author:** ![Sossitch](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/sossitch/32/60933_2.png) [@Sossitch](https://community.gemsofwar.com/u/Sossitch)\
**Post date:** [May 19, 2020, 9:38am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/103 "2020-05-19T09:38:25Z")

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As far as new content is concerned in the last 6 months, we got a rehash of explore mode, and a new event which is pretty much a rehash of explore mode.

There are glaring UI issues we have to deal with on a daily basis which do not get fixed, but we’re told they are focusing instead on fun new content for us, and we get… a rehash of explore mode.

Gems of War is a great game and deserves polish and to be built upon and expanded to it’s full potential, and it’s disappointing when it doesn’t happen.

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [June 9, 2020, 4:28am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/104 "2020-06-09T04:28:08Z")

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> [@\[Reported\] Weapons remain locked on event colors even outside the World Event!](https://community.gemsofwar.com/t/reported-weapons-remain-locked-on-event-colors-even-outside-the-world-event/63426/21):
>
> In the mean time, restarting your game will reset the Troop filter. I know it’s really inconvenient, but I just want you to know there is something you can do to get around the issue in the meantime.

> [@Please, deal with the issues of upgrading Epic/Legendary/Mythic weapon (problematic) upgrades already!](https://community.gemsofwar.com/t/please-deal-with-the-issues-of-upgrading-epic-legendary-mythic-weapon-problematic-upgrades-already/63334/32):
>
> That’s not a solution, it doesn’t solve the problem, it’s a work around, a bandaid. That’s bad development practice.

A noteworthy contrast in stances.  
🤔 😅 🖖

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [June 9, 2020, 4:38am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/105 "2020-06-09T04:38:42Z")

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Ah you completely don’t understand those statements, let me explain 🙂

The first quote there is a workaround for the end user while we work to fix the bug at the root cause.

The second was in response to a request for a new feature to be developed to get around a bug instead of fixing the root cause and the bug itself.

These statements aren’t contradictory opinions.  
In both I have stated the goal is to fix the root cause of the issues - not to put a bandaid on it and ignore it. In the first quote however, players need not go without, there is something they can do to avoid the bug already in the game that we didn’t spend additional development time on, so I am making them aware of that so that even though it’s inconvenient, they are aware there is a way around it while they wait for the fix.

No development time was wasted creating that workaround, it already existed.

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [June 9, 2020, 4:49am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/106 "2020-06-09T04:49:18Z")

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> [@Kafka](#):
>
> No development time was wasted creating that workaround

The statements were clear, and summarized by the above sentence: the company feels like letting players endure game shortcomings for years (i.e. weapon affixes) is preferable over ‘wasting development time’ to make a quick fix while a permanent ‘proper’ fix is implemented whatever number of years down the road.  
😊 🖖

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [June 9, 2020, 5:42am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/107 "2020-06-09T05:42:12Z")

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as explained in the original thread, creating a new game feature which ties into half the existing game systems, is not a quick fix, which is why it’s not on the table 🙂

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [June 9, 2020, 5:44am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/108 "2020-06-09T05:44:27Z")

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It’s been years, so what is considered worthy of ‘being on the table’ by this company is self-evident by now.  
😊 🖖

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**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\
**Post date:** [June 9, 2020, 5:45am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/109 "2020-06-09T05:45:44Z")

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> [@Please, deal with the issues of upgrading Epic/Legendary/Mythic weapon (problematic) upgrades already!](https://community.gemsofwar.com/t/please-deal-with-the-issues-of-upgrading-epic-legendary-mythic-weapon-problematic-upgrades-already/63334/60):
>
> Toggling would take far longer than changing the affixes, I know it sounds so simple, so I just wanted to point out this is actually a huge feature request, because the affixes you have unlocked tie into the entire Kingdom progression system as well as your Team Score and your overall account progression. It would probably also touch the daily deals as well, and possibly at least one other system I’m not thinking of right now.
> 
> I know it sounds so easy to just say add an on off switch but this is one of those things where we can’t just change a little number and then be done.
> 
> I’m just explaining that to give you all some context. I have passed this request on for consideration.

Here’s the full quote so it’s not taken out of context. If you want to discuss it I’d suggest participating in the thread that’s about this.

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [June 9, 2020, 5:49am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/110 "2020-06-09T05:49:09Z")

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> [@Please, deal with the issues of upgrading Epic/Legendary/Mythic weapon (problematic) upgrades already!](https://community.gemsofwar.com/t/please-deal-with-the-issues-of-upgrading-epic-legendary-mythic-weapon-problematic-upgrades-already/63334/37):
>
> “Dear Mr. Plumber: my pipe is leaking, can you please patch it until you can fix it properly?” “No, that’s not proper: let it leak until we get a new part in a few years” roll_eyes man_facepalming vulcan_salute

I have.  
😊 🖖

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<div class="post-metadata">

**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [June 16, 2020, 10:33am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/111 "2020-06-16T10:33:26Z")

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**Fallen Silent world event: more like Player Feedback Falling on Deaf Ears.**

So here we are, done with the 4th ‘World Event’, and we get a chance to revisit the ongoing 5 corresponding main complaints from the playerbase since 16/MAR/2020, namely:

1. Random Scoring is unfair and makes no sense
2. Rewards are too hard/expensive to obtain (\>Tier IV from 30 Guild Members for full rewards)
3. Event constraints applying to Hero are overly limiting, especially for newer players who rely on smaller weapon inventories
4. The ‘choice’ when selecting battles is borderline inconsequential
5. Players shouldn’t have to read the forum in order to find out what is the scoring method for an event

In light of the above, the Devs decided that the best course of action was to maintain random scoring (in the form of random battles presented to us), allow for a day-1 ‘new glitch, not at all the typo thing from the last time this happened’ to again make rewards unattainable unless all guild members went up to ~ Tier VI (‘fixed’ 24 hours into the event), and give even more constraints on troop/weapon selection (Leonis Empire && Yellow||Brown), thus ensuring that players could not use their previously acquired Boss Slayer (namely, ‘Wazir’) so that they were further ‘encouraged’ to spend gems.

The ‘pay to reduce grind’ philosophy continues to be allowed to grow, even when the players voted 90% that they disliked the event. (cue Devs claiming that they know secret internal figures that support that players love this design and direction, no matter what the forums/players say).

Some players claim to enjoy the challenge of having to design a team within restrictions, and the sensible alternative to this is the GW and Bounty approach: offer bonus points for those who use teams that meet restrictions, but stop ignoring players who do not have enough troops that meet the criteria, or who do not wish to grind with a clunky team because they enjoy e.g. bashing everything with Mang while helping their guild in the event.

But that would not align itself with the abovementioned philosophy.

Of course, we still had to inform our guild members of what the scoring system was, because apparently including it in-game continues to be considered an unworthy endeavor.

Half a step forward on slightly less random scoring, big step backwards with the additional team/weapon restriction.  
🖖

**Sources:**

> [@Can We Keep Him?](https://community.gemsofwar.com/t/can-we-keep-him/64047):
>
> Originally published at: [https://gemsofwar.com/can-we-keep-him/](https://gemsofwar.com/can-we-keep-him/) New Event Troop: Manticore Protector The Manticore Protector will be available in the World Event Shop, and will appear in Glory, Gem, Guild, and VIP chests in 3-4 weeks’ time. New Rare Troop: Manticore Cub The Manticore Cub will be available this week for 300 Glory in the shop as well as in Event Chests,…

> [@Do you like the new World Event? (Fallen Silent.) Poll](https://community.gemsofwar.com/t/do-you-like-the-new-world-event-fallen-silent-poll/64066):
>
> [poll](https://community.gemsofwar.com/t/do-you-like-the-new-world-event-fallen-silent-poll/64066/1)

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**Author:** ![anon43026234](https://avatars.discourse-cdn.com/v4/letter/a/bb73d2/32.png) [@anon43026234](https://community.gemsofwar.com/u/anon43026234)\
**Post date:** [June 17, 2020, 10:53am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/112 "2020-06-17T10:53:53Z")

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June 2019 - June 2020 … 1 year of incompetence from Saltypatra, Kafka and the french translator!

1 year of incompetence from Saltypatra and Kafka for their incapacity of transmitting the french translation mistake of the Deep king spell description to the french translator and/or make him understand the mistake (I alerted them several times about it but never been able to contact the french translator directly…I guess it would give too good and fast results this way…) and 1 year of incompetence (well…lol more like 4 years) from this french translator for not being able to understand that the Deep king deal true splash damage and not just normal ones.

1 year I am trying to have corrected the wrong spell description of The deep king who deal TRUE splash damage and in the french description, the word TRUE is missing (in french version, TRUE is written PURS so all is needed is to add the word PURS in the spell description)

Yes, you have read that right! All is needed is to add a little word of 4 letters!!! And they are unable to do it since 1 year!! Just a bunch of clowns!

So with this 1 year demonstration that clearly show that you dont care about the french version and your french speaking customers, I dont spend money in your slot machine (to call it a video game would be an insult to all true video games) and also all new french translation mistakes that I find are not transmitted to you anymore. (well I guess this last part must be the last of your concern anyway…)

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [June 18, 2020, 5:39am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/113 "2020-06-18T05:39:12Z")

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The facts speak for themselves: they claim that they ‘don’t let people work for free, for a variety of reasons. Some legal, some moral.’ ( [Devs Why so Lazy? - #53 by Saltypatra](https://community.gemsofwar.com/t/devs-why-so-lazy/57017/53) ), whereas both ‘reasons’ could be easily resolved if they so wished, seeing how players who care(d) about improving the game offered to assist. No go.

They’ve also mentioned in the past how there’s a process to produce translations/localizations: as evidenced by the results of this ‘process’, it delays/prohibits prompt modifications while producing substandard translations (in the case of the French translation, that go beyond mere oversights and instead demonstrate a lack of understanding of the game and even of the language’s grammar/spelling basics) that would take seconds to rectify if the Will existed on the company’s part. Nope.

Which brings us to the statement by a dev above, suggesting that quick fixes/workarounds are seen as a ‘waste’ of development time: this is in line with the pattern of postponing/delaying indefinitely things that do not affect the bottom-line.

But it wasn’t always like that:

> [@Devs PLEASE give us Pet Gnomes in explore! pray](https://community.gemsofwar.com/t/devs-please-give-us-pet-gnomes-in-explore/59140/76):
>
> The best incentive that GoW used to be based on was “Fun”. Now it’s all about trapping rewards behind shitty design elements.

It is well-documented that the company’s philosophy at some point became ‘pay to reduce grind’ instead of ‘pay because you’re having fun’: maybe some of the most senior forum members can shed some light over whether the shift happened around the time Fawkner took a step back from the forums? Has any specific incident been identified as the start of the shift in philosophy?

🤔 🖖

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**Author:** ![TheIdleOne](https://avatars.discourse-cdn.com/v4/letter/t/c68b51/32.png) [@TheIdleOne](https://community.gemsofwar.com/u/TheIdleOne)\
**Post date:** [June 18, 2020, 6:27am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/114 "2020-06-18T06:27:11Z")

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> [@AMT](#):
>
> It is well-documented that the company’s philosophy at some point became ‘pay to reduce grind’ instead of ‘pay because you’re having fun’: maybe some of the most senior forum members can shed some light over whether the shift happened around the time Fawkner took a step back from the forums? Has any specific incident been identified as the start of the shift in philosophy?
> 
> 🤔 🖖

To me, pay to play started around Raid and Invasions (and other similar events). They went radio silent way before that (outside of major outrage issues). Even before The Soulforge.

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**Author:** ![HounganAtLarge](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/hounganatlarge/32/28697_2.png) [@HounganAtLarge](https://community.gemsofwar.com/u/HounganAtLarge)\
**Post date:** [June 19, 2020, 4:39pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/115 "2020-06-19T16:39:25Z")

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I don’t know if there is a specific line, but to me it feels when the 3 following things happened

1. Gems removed from Legendary Tasks.
2. Gems nerfed in Completing Statues rewards. (And boy, do i remember the uproar over this. They actually put some back, but not until after an outcry that probably could have been heard on Jupiter.)
3. Introduction of gem-wasting Events, one by one by one. (Raid, Invasion, Bounty, TOD, Delves, World Events, did I miss any? I’m not counting Guild Wars, because you don’t HAVE to spend gems on it. Class events is more of a grey area, but I have’nt spent a gem on a single class event after the first one.)

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [July 20, 2020, 10:51am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/116 "2020-07-20T10:51:45Z")

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> [@\[Fixed\] Heart of Rage Troop collected](https://community.gemsofwar.com/t/fixed-heart-of-rage-troop-collected/64870/8):
>
> The Troops weren’t meant to be in the chests in the first place.  
> They were only intended to be available from the Campaign so no one should have expected them to be in chests to begin with - which is why the bug reports were made by players receiving the troops - they didn’t expect to get them and knew they shouldn’t have received them so reported it.
> 
> The players who did receive the Troops from chests got 2 VIP Keys each - of value worth more than the Keys spent and with a higher chance to gain Mythics than the keys they spent.
> 
> Once the compensation has finished rolling out this matter will be considered resolved.
> 
> We feel we have been generous with the compensation. If you are an affected player and disagree with this we’re sorry you feel that way but this is the final compensation for the issue.

From:

> [@\[Fixed\] Heart of Rage Troop collected](https://community.gemsofwar.com/t/fixed-heart-of-rage-troop-collected/64870/8):
>
> The Troops weren’t meant to be in the chests in the first place. They were only intended to be available from the Campaign so no one should have expected them to be in chests to begin with - which is why the bug reports were made by players receiving the troops - they didn’t expect to get them and knew they shouldn’t have received them so reported it. The players who did receive the Troops from chests got 2 VIP Keys each - of value worth more than the Keys spent and with a higher chance to gai…

And

> [@\[Fixed\] Heart of Rage Troop collected](https://community.gemsofwar.com/t/fixed-heart-of-rage-troop-collected/64870/11):
>
> @Fourdottwoone ah I see, you are misunderstanding how the chest drops work in Gems of War.
> 
> We have an article here which explains it:
> 
> ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/8/e/8ebdd41bf37cf53233456b95f3ca1d8579fe83eb.png) [Gems of War Support](https://gemsofwar.zendesk.com/hc/en-us/articles/360000970995-Chest-Drop-Rates)
> 
> ![](https://us1.discourse-cdn.com/flex019/uploads/gemsofwar/original/3X/9/2/92f2d5bd89f784377ed9984eb4fb1d108a63d154.png)
> 
> ### [Chest Drop Rates](https://gemsofwar.zendesk.com/hc/en-us/articles/360000970995-Chest-Drop-Rates)
> 
> You can see the drop rates for each kind of chest reward by selecting the help icon on any chest in the chest menu. One thing that we encounter a lot at Gems of War is our players being very intere…
> 
> TLDR version;  
> There’s no pity timer for Mythics in Gems of War and every Key of the same type has the same individual chance of dropping something. ie. if you open 200 Chests you have 200 individual chances to find a mythic at the same individual drop rate, ie. VIP Keys have a 1% chance of there being a mythic drop, that does not mean that 1 mythic is guaranteed per 100 VIP Keys opened. It means you literally have a 1% chance for every single Key you open. It could be you get 0/500 Mythics in the first 500 pulls and then 10 in the second set of 500 and then nothing in the next 1,000 VIP Keys for example.

From:

> [@\[Fixed\] Heart of Rage Troop collected](https://community.gemsofwar.com/t/fixed-heart-of-rage-troop-collected/64870/11):
>
> @Fourdottwoone ah I see, you are misunderstanding how the chest drops work in Gems of War. We have an article here which explains it:

Saving these here for posterity, because they are priceless…  
😊 🖖

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<div class="post-metadata">

**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [July 20, 2020, 12:53pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/117 "2020-07-20T12:53:21Z")

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In being blindsided by **the same mistake they’ve made in the past** (see Guild Guardians being released in Gold Chests), this company is setting a new precedent: if they ever mess up Mythic Release week, and you pull a different mythic from a chest than the one being released, they’ll take it away and generously give you less than 1/50 of a mythic in RNG…

…and when you tell them that what they’re doing is wrong, they’ll proceed to tell you that you do not understand how generous they are being. (see above quoted comments by a dev)

Adjust you expectation$ accordingly  
😌 🖖

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**Author:** ![Sublime\_Eimar](https://avatars.discourse-cdn.com/v4/letter/s/a88e4f/32.png) [@Sublime\_Eimar](https://community.gemsofwar.com/u/Sublime_Eimar)\
**Post date:** [July 20, 2020, 9:23pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/118 "2020-07-20T21:23:55Z")

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I don’t care how it happened, frankly.

People using keys pulled a mythic. They got lucky.

It’s not their fault that you gave them the wrong mythic.

By all means, take away the mythic that they shouldn’t have been able to get, but they should get a random mythic from the pool in it’s place. Not a couple of keys, and the chance to get lucky again.

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**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [July 21, 2020, 2:07am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/119 "2020-07-21T02:07:06Z")

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Remember Wardengate in LGoH? Déjà vu… 😅

Even IF somebody up the ladder is looking into sorting this, their current silence and initial knee-jerk decision, paired with the way it was conveyed by a Dev that has historically conveyed messages in a similar tone, is something that will hopefully be set in stone in our memories (some of us, at least) in every future interaction with this company.  
🙏😌 🖖

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<div class="post-metadata">

**Author:** ![Shifty](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/shifty/32/69144_2.png) [@Shifty](https://community.gemsofwar.com/u/Shifty)\
**Post date:** [July 21, 2020, 3:01am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/120 "2020-07-21T03:01:43Z")

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So is any of this information checked by people in a higher ranking position at the company? Is the point here to just complain and have nothing done?

It appears to me that the level of professionalism displayed by the community managers here go completely unchecked and are apparently able to do and say whatever they want. The Dev team makes yet another mistake and the community is understandably outraged.

In the event of this mythic situation. A troop or set of troops were pulled that wasn’t supposed to be there. The solution? Take away a 0.11% (based off event keys) chance that was successfully rolled and give them two separate 1% chances to try again. Community is outraged again as to be expected from such a terribly insulting solution.

What does the community manager do? Say we are lucky to get what we did? Tell people that they don’t understand how the loot drops work completely out of context?

How about issuing a global apology for making yet another mistake and give the compensation these people deserve - another mythic roll. Seriously can you imagine how that feels for people? Do you not think about how this type of behavior makes you look? The excitement of winning a mythic roll just to get it taken away at no fault of theirs, then to have to gall to say this was a generous compensation? How disingenuous.

I wasn’t even affected by this and I am completely disgusted. I’m sure nothing will be done and they will continue carrying along as if they are right and we don’t know what we are talking about as usual.

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<div class="post-metadata">

**Author:** ![Smash](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/smash/32/5574_2.png) [@Smash](https://community.gemsofwar.com/u/Smash)\
**Post date:** [July 21, 2020, 3:07am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/121 "2020-07-21T03:07:24Z")

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In regards to Kafka’s comments about the keys:

She is the 1 passing the information on, the messenger if you will.

The decision to give 2 VIP Keys, DID come from someone higher than her. How do I know?

> [@\[Fixed\] Heart of Rage Troop collected](https://community.gemsofwar.com/t/fixed-heart-of-rage-troop-collected/64870/6):
>
> They were sent VIP Keys, I wrote the article before I was given the details of the compensation as I wanted to put information out as fast as possible.
> 
> So the compensation was more than what they used to get the Troops.
> 
> EDIT: changed the wording in the article.

Having a go at her because of something she has literally 0 control over, is like going into Walmart and abusing the staff cause head office said you have to wear a mask now. Its pointless and makes you look like an idiot.

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<div class="post-metadata">

**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\
**Post date:** [July 21, 2020, 3:23am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/122 "2020-07-21T03:23:37Z")

</div>

As stated above, the exacerbation of the situation caused by the poor decision comes from the way the message was delivered, which has numerous historical precedents… e.g. See a few comments above:

> [@Kafka](#):
>
> Ah you completely don’t understand those statements, let me explain

the same dismissive tone (customer doesn’t get it, customer is wrong…) was also used recently in a report by @Neritar  
[Manticore Protector not in the Glory chests 4 weeks after release](https://community.gemsofwar.com/t/manticore-protector-not-in-the-glory-chests-4-weeks-after-release/64680)

It is well documented throughout these forums: being a community manager requires modulating the message, and the lack thereof is what is being highlighted in the comment above.  
😌 🖖

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