# As Requested by a Dev: A Thread about Devs' Actions/Inactions **URL:** \ **Category:** Feature Requests and Game feedback\ **Created:** [February 17, 2020, 7:26am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445 "2020-02-17T07:26:28Z")\ **Posts on this page:** 20\ **Page:** 25
**Author:** ![Eika](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/eika/32/103088_2.png) [@Eika](https://community.gemsofwar.com/u/Eika)\ **Post date:** [October 24, 2022, 6:20am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/497 "2022-10-24T06:20:32Z")
@AMT Thank God I am not a moderator of GoW. This very thread would make me become the incredible Hulk out of anger… ---
**Author:** ![icy](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/icy/32/71999_2.png) [@icy](https://community.gemsofwar.com/u/icy)\ **Post date:** [October 24, 2022, 6:42am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/498 "2022-10-24T06:42:47Z")
## ProTip / Solution: Don’t drop the ball that often. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [October 26, 2022, 2:57pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/499 "2022-10-26T14:57:09Z")
> [@\[Reported\] Weapon number banned in chat](https://community.gemsofwar.com/t/reported-weapon-number-banned-in-chat/77545/17): > > > [@\[Reported\] Weapon number banned in chat](https://community.gemsofwar.com/t/reported-weapon-number-banned-in-chat/77545/11): > > > > We don’t re-invent the wheel unless it makes sense. > > Nobody’s asking you to. Your programmers have managed to work with incoming text and inject new messages - even graphical ones. > > I don’t care if the chat filter came with the chat software or if you wrote your own. Manipulating existing messages is almost certainly easier than injecting new messages. > > Yes, writing a dedicated regexp for every word you want to censor **IS** needlessly complicated. > > You guys just don’t spend the necessary time thinking about issues and the implications of the solutions you come up with. > > Which, in the long run, only causes you more work and more importantly, more **tedious** and more **complicated** work. > > If you believe your time is ‘better spent elsewhere’, then get it right in the first place, so you don’t have to come back to the same thing over and over again and make it worse with every iteration. > > Let’s write the game in Adobe AIR and get cross-platform for free! Oh, wait, that was a dead-end. No matter! Let’s rewrite the game in Unity! That took a while! Let’s update Unity until all our bugs magically disappear! Why are there more bugs than before?! Let’s add a core game mechanic that requires touch input! Oh wait, you want this to work on desktops too, oopsie UwU. > > Why bother testing the new UI on anything but your own phone when you can just spend the extra hours in the office on a Saturday, because that’s fun, right? > > Why bother with spellcheckers? > Paraphrasing Salty and Kafka: They’re not perfect and won’t always save you. There’s no point. > > Seat belts aren’t perfect either and won’t always save you. Why even wear one? Take the time to understand the implications. > > You strike down every bit of criticism. Everyone that isn’t working at IP2 is always wrong about everything. You refuse every well-meant bit of advice. You reject every suggestion without giving it **any** thought. You literally ignore 99% of all feedback and I’m certain what little reaches the devs is too diluted and vague at that point to still address the core of the issue. > > That leaves no room for anyone or anything to improve. Ivory tower. > > We don’t care if all of you end up bazillionaires. Just make a decent game in the process and accept and start taking criticism seriously and work on the ample feedback you get. > > Understand that ‘the customer is always right’ does not translate to ‘demean yourself’. It just means you need to take feedback and criticism seriously, even if you can’t, not even in the slightest, understand why somebody could possibly take issue with something. > > Exactly the opposite of this (pretty dismissive): > > > [@\[Reported\] Weapon number banned in chat](https://community.gemsofwar.com/t/reported-weapon-number-banned-in-chat/77545/11): > > > > There’s better uses for our time such as fixing gameplay bugs, introducing new content and features. > > Ivory tower. Try working with player feedback instead, even if you don’t ‘get’ it. Might just change the game’s trajectory. Or not. Won’t make it worse in any case. > > * * * > > More feedback for the feedback bin! Just gonna keep this eloquent description of the state of affairs at IP2 here before it gets deleted for being “feedback in a bug report” or some other commonly used excuse to remove things they don’t like to hear (lately things being “insults” is quite in fashion). With the following noteworthy tangential exchange: > [@\[Reported\] Cursed gnome dropped vault key instead of cursed runes](https://community.gemsofwar.com/t/reported-cursed-gnome-dropped-vault-key-instead-of-cursed-runes/77480/25): > > > [@\[Reported\] Cursed gnome dropped vault key instead of cursed runes](https://community.gemsofwar.com/t/reported-cursed-gnome-dropped-vault-key-instead-of-cursed-runes/77480/22): > > > > I am sorry > > Having heard the above before on numerous occasions, it must be reiterated: many of the issues can be avoided by implementing things that have been already ‘designed’ by the community, that knows the game better than IP2 as per your own admission. > > a couple of e.g. > > - in-game information for event scoring, troop release schedules, etc (these are templates that just need a few tweaks between events) > - in-game drop rates for everything, which allows players (and the company) to keep track and an eye on things being as they are supposed to be > > Being recurrently sorry for issues arising due to not fixing the original problem sorta loses its meaning with every iteration, arguably. > 😊 🖖 > [@\[Reported\] Cursed gnome dropped vault key instead of cursed runes](https://community.gemsofwar.com/t/reported-cursed-gnome-dropped-vault-key-instead-of-cursed-runes/77480/26): > > I 100% agree with everything you just said. If we are to believe the above statement by a mod, it begs the question: what are they doing about it? Is the underlying message “mods can’t effect change on things that are universally seen as crappy design”? or maybe “mods aren’t trying hard enough to effect change on things that are universally seen as crappy design”? IP2 is allegedly a small team, it’s hard to fathom that mods would be ignored if they really stood up for the things that they “100% agree” with player feedback. While considering the above, we must always remember how fast mods were heard (or how much effort they put in making sure they were head?) when they ran to the devs to tell them about the New Dungeon non-economy-breaking RNG. 🤔 🤦 🖖 ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [November 2, 2022, 3:30am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/500 "2022-11-02T03:30:56Z")
> [@6.6 Update: Lost Souls of Carmina](https://community.gemsofwar.com/t/6-6-update-lost-souls-of-carmina/77444/144): > > For further insight into how replacing existing art works: > > You name the file the same way the old file was named. Delete or rename the old art in the project. Then drag and drop the new art into place. This way you keep both versions in our files but the new version will replace the old version in the game project when the next builds are done. > > So it’s basically a drag and drop to replace art. The person who does the builds is already doing the builds so it doesn’t add more work to their plate as they’re already doing the thing. > > No programming knowledge necessary for this. > > However, our artists are also experienced in using Unity (the game engine we use) so if they need to implement new art they can also do that, again without needing to know how to program. > > We do have technical artsists who are hired to bridge the divide between programming and art, but their jobs are more technical art like optimisation which requires being able to program and knowing how to keep things looking good so you need an eye for both as well as developing tools for the artists as well as many other tasks where both art and programming knowledge is needed for the task at hand. This is a full time job which is 100% necessary to keep the game running nicely on everyone’s devices and also keeping the art team efficient with tools as doing art by itself is a full time job when we’re releasing new content every week. We don’t pull Tech Artists off Tech Art and onto gameplay dev, those are 2 quite different areas of expertise. A gameplay dev won’t necessarily know how to do Tech Art tasks well, and a Tech Artist may not have ever done gameplay programming. Of course there’s exceptions, it depends on each individual’s work and study background. > > If you are interested in the different game development roles and how game dev teams are structured there are some great youtube videos out there and I definitely would encourage you to watch them if you’re interested in how things work behind the scenes. I obviously love this stuff so it’s cool when other people take interest and want to talk about it in a generic way (I can’t sit here discussing the minute details of IP2’s every inner working, but we’re not exactly reinventing the wheel over here anyway so the youtube videos cover it). It seems mods are still finding time in their busy schedule (and despite their small team size) to go on long tirades about certain specific topics… …while other topics that are arguably more important to the playerbase (and could be answered in a single sentence) continue to be deliberately ignored: > [@The Tower in Vault?](https://community.gemsofwar.com/t/the-tower-in-vault/77541): > > Can anyone confirm it is added to the vault drops? They like to call themselves “CX team”: the above is yet another snippet of the X given to the C by said team. 🙄 🤦 🖖 ---
**Author:** ![Kafka](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/kafka/32/33529_2.png) [@Kafka](https://community.gemsofwar.com/u/Kafka)\ **Post date:** [November 2, 2022, 7:18am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/501 "2022-11-02T07:18:18Z")
One post I can answer without any assistance from the team. The other I have to poke someone else and wait for an answer 🙂 ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [November 2, 2022, 7:21am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/502 "2022-11-02T07:21:08Z")
> [@Kafka](#): > > One post I can answer without any assistance from the team. > > The other I have to poke someone else and wait for an answer 🙂 “I have asked the Devs X days ago, and am still waiting for a reply. Sorry guys, will keep pushing for an answer, no idea what’s taking so long but will get to the bottom of this.” …or the radio silence way 😊 🖖 ---
**Author:** ![Phillip](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/phillip/32/73831_2.png) [@Phillip](https://community.gemsofwar.com/u/Phillip)\ **Post date:** [November 4, 2022, 3:40am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/503 "2022-11-04T03:40:20Z")
Guild wars, Dooms, and Invasion next week? I thought the community has been pretty clear that this is too much in one week. How about some lightening of the load devs? ---
**Author:** ![Darkscythe](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/darkscythe/32/76402_2.png) [@Darkscythe](https://community.gemsofwar.com/u/Darkscythe)\ **Post date:** [November 5, 2022, 4:17pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/504 "2022-11-05T16:17:30Z")
We also get a Legends Reborn and a Kingdom Pass ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [December 25, 2022, 2:39am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/505 "2022-12-25T02:39:49Z")
> [@Unfair banned for someone telling lies](https://community.gemsofwar.com/t/unfair-banned-for-someone-telling-lies/78203): > > The guy or girl that got me banned shame shame shame I have played for 5yrs and this is as the earl of lemongrab says UNACCEPTABLE First reports started coming in 👆 > [@\[Known Issue\] Bans for Everyone?](https://community.gemsofwar.com/t/bans-for-everyone/78221/34): > > Hi Guys, Just jumping in here. We have a few poeple who put their hands up to help out with any emergencies (like this) during the time the office is close for the holidays + new years. I’ve let them know about this issue, so we can try find what caused the issue to fix it, as well as unban any accounts that got affected incorrectly. Unfortunately I don’t have an ETA for when this may happen. I will share an update once I know more. Slightly more than 24 hours later, a Dev showed up to let us know they’re on it (as usual, no mods to be seen outside of office hours, but that is the level of dedication we have come to expect from mods) As of this post, no mods have logged in since before the ban bug was reported [https://community.gemsofwar.com/g/Developer](https://community.gemsofwar.com/g/Developer) While Nimhain jumped in with changes to try and prevent more auto-bans, and to manually start unbanning customers, they decided not to disable the auto-ban feature for some reason. …as such, we are still getting reports of players getting auto-banned as the long weekend continues, including Tacet: > [@\[Known Issue\] Bans for Everyone?](https://community.gemsofwar.com/t/bans-for-everyone/78221/96): > > So Tacet got banned on live stream, and it apparently didn’t involve Kris. [[⚔️ Gems of War, Campaign 12 Week 6 Day 6 | Happy Christmas Eve! And Ban Eve⚔️] ](https://www.youtube.com/watch?v=tjbs8jTWiR8) Among it all, it remains baffling that there’s an auto-ban at all, since we were reassured by a mod that bans need to be approved by at least two IP2 staff, ‘ **to avoid any issues** ’: > [@Guildmate got banned mistakenly?](https://community.gemsofwar.com/t/guildmate-got-banned-mistakenly/74514/20): > > We have auto hack detection in addition to every ban going past at least 2 staff members, as well as strict banning guidelines AND if there is any doubt as to whether someone is cheating or not - we don’t ban, to avoid any issues. Yet another chance to remember how much IP2 can be trusted, and their degree of dedication. 😊 Thanks Nimhain for showing up and trying to help the players affected by this. 🙏 🖖 ---
**Author:** ![Squi](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/squi/32/74157_2.png) [@Squi](https://community.gemsofwar.com/u/Squi)\ **Post date:** [December 25, 2022, 2:49am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/506 "2022-12-25T02:49:35Z")
the same rake - in the same forehead. After all, this here is disappointment for the crowds of players could have been banal to avoid, if someone had checked in a test mode how to behave that watchdog with janitor’s syndrome, about which the developers do not say, but it is available. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [January 4, 2023, 6:06am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/507 "2023-01-04T06:06:26Z")
> [@Information about bans](https://community.gemsofwar.com/t/information-about-bans/78325/54): > > Hey everyone, > > Thanks for your patience over the holidays. > > ### Straight into it with the details: > > Over the weekend of Christmas, incorrect bans were placed on roughly 0.37% of the active user base. > > The development team noticed the issue at just after midnight on Christmas morning and we had 3 team members dropping in as they could to assist with solving the problem from that time right up until almost 11 pm the same day. > > By the end of the 26th the issue was solved and all the affected players were unbanned. > > When bans are placed, the game automatically removes all the banned player’s event progress and half their guild trophies to ensure they don’t keep their leaderboard positions or rewards they may have earned by cheating. > > Obviously, in this case it added another layer of complexity to the issue, but by the end of the 28th everyone’s Trophies, event and Campaign progress were restored. > > ### So that’s what happened, WHY did it happen though? > > Gems of War has automatic cheat detection. > Due to a bug, players who shouldn’t have been, were detected as cheating and banned. > This happened because the tool can both detect and ban. > > We’ve been developing the automatic cheat detection tool for years now. > The first step was just detection so we could ensure accuracy over the entire player base and over an extended period of time. > With that being the case, we have been slowly rolling out automatic bans in small steps to continue ensuring the tool was working appropriately. > > This roll out has gone perfectly smoothly throughout all stages up until Christmas, when due to a number of unexpected interactions, the tool banned these players incorrectly. > > Originally it did look like this issue was caused by Kris Kringle’s map giving ability and the way those rewards are logged on the server, however, a key factor ended up being Maps earned over not just one battle but over a number of battles - which made the problem grow exponentially as time went on regardless of whether you were using Kris Kringle or not. Kris Kringle basically exacerbated the issue but didn’t cause the issue. This is also why the issue wasn’t picked up when we were testing Kris Kringle. > > ### We owe our community an apology > > First and foremost we apologize to the affected players who were prevented from playing over the holiday weekend. We also acknowledge the stress this put on their Guilds as we know how horrible it was seeing your Guild’s progress and Leaderboard ranks drop because of this. > > We also want to acknowledge that we can and should have been more transparent about the rollout of the cheat detection tool. We’re usually quite reserved in discussing anything to do with cheat detection as we’re always trying to stay ahead of people creating cheat tools and bots. While we do feel that the tool is a very positive addition to our toolkit in assisting us with managing such a large community, in retrospect we should have let everyone know that we were taking the next steps from detection to testing actual automatic bans. > > With that said, for full transparency, we will be using automatic bans moving forward. > In light of what happened over Christmas we are obviously keeping an extra close eye on all bans. > > However, due to what happened we’re currently discussing taking a step back from full automation to still requiring a staff member to approve ban batches, so that if the number of players in the ban queue spikes like it did over Christmas, a staff member will see that and be able to reject the batch before the bans are actually placed. This is an ongoing discussion after having this issue so that we can prevent anything like this happening for any reason again. > > With that said, anyone who writes a ban appeal for their account still has their ban checked manually by staff. > > Now that the bugs have been fixed and everyone’s progress corrected and we have more staff back from holidays, we will be organizing compensation for the banned players. If you’d like to be notified once compensation has been sent out please follow [the help center article here](https://gemsofwar.zendesk.com/hc/en-us/articles/6116055619727) 👆Safekeeping in case of edits Particular attention to, once again, the truthfulness of statements in every iteration: > [@Information about bans](https://community.gemsofwar.com/t/information-about-bans/78325/42): > > I’ve given you as much information as I have Whereas a key piece of information that players were asking for continued to be withheld: > [@Information about bans](https://community.gemsofwar.com/t/information-about-bans/78325/54): > > we have been slowly rolling out automatic bans Just for the record… Again. 😊 🖖 ---
**Author:** ![NerdieBirdie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nerdiebirdie/32/103793_2.png) [@NerdieBirdie](https://community.gemsofwar.com/u/NerdieBirdie)\ **Post date:** [January 4, 2023, 1:51pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/508 "2023-01-04T13:51:48Z")
Popping in to say that, regardless of any personal disagreements with the post, it was well-worded, informative, and more transparent than prior posts. It’s important we point out the good, too, even if only to encourage future positive steps. ---
**Author:** ![Courtaud](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/courtaud/32/20160_2.png) [@Courtaud](https://community.gemsofwar.com/u/Courtaud)\ **Post date:** [January 4, 2023, 11:24pm UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/509 "2023-01-04T23:24:31Z")
It’s important to remember that we were told, in a well-worded, informative, and transparent way, that bans were examined one by one by two human beings. Instead they put together this thing and unleashed it unsupervised at Christmas, of course at the same time with a new mechanism of acquiring gold and maps. What could go wrong? And who cared? ---
**Author:** ![NerdieBirdie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nerdiebirdie/32/103793_2.png) [@NerdieBirdie](https://community.gemsofwar.com/u/NerdieBirdie)\ **Post date:** [January 5, 2023, 2:12am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/510 "2023-01-05T02:12:58Z")
At the time they stated bans were always reviewed by humans, that was true. The error lies in the lapse in communication between that statement and Krinklemess, when players were not told about the new banning system slowly being rolled out. They should have told players sooner, absolutely. Kafka’s post admits as much and apologizes for it, which is the right thing to do whether we as players believe them or not. Not saying anything is fully resolved or that this is concrete evidence that all our concerns will be fixed, just saying I appreciate a detailed explanation and apology for what should have been communicated earlier 🙂 ---
**Author:** ![Cronus](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/cronus/32/73674_2.png) [@Cronus](https://community.gemsofwar.com/u/Cronus)\ **Post date:** [January 5, 2023, 2:24am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/511 "2023-01-05T02:24:35Z")
Where it is mentioned that auto bans were rolled out during the Christmas event? Why would you not assume that this was always (or for a longer time) the case? Maybe I missed part of the announcement but I don’t think they are as pure as you imagine they are. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [January 5, 2023, 2:54am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/512 "2023-01-05T02:54:17Z")
> [@Cronus](#): > > Why would you not assume that this was always (or for a longer time) the case? Indeed they admitted this has been ongoing for a while: > [@Information about bans](https://community.gemsofwar.com/t/information-about-bans/78325/54): > > This roll out has gone perfectly smoothly throughout all stages up until Christmas, If not for Krinklemess, we may still be living under the impression that bans were reviewed by two staff before being implemented for who knows how long, seeing how IP2 has a history of silence unless needed, and inaction/slow action unless it affects customer purchases. Ref. “at least they are communicating about it transparently and apologetically” This is pretty much the usual conclusion of every cycle when things like this blow up in their face (bigger incident = bigger apology/‘transparency’ post), and then the new cycle begins where things are ignored/swept under the rug/usual QA. So yes, surely we want to encourage more transparency et al, but it’s also important to acknowledge the history of these iterations, so especially new customers don’t spend based on misplaced expectations. 😊 🖖 ---
**Author:** ![NerdieBirdie](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/nerdiebirdie/32/103793_2.png) [@NerdieBirdie](https://community.gemsofwar.com/u/NerdieBirdie)\ **Post date:** [January 5, 2023, 3:27am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/513 "2023-01-05T03:27:01Z")
> [@AMT](#): > > Ref. “at least they are communicating about it transparently and apologetically” > This is pretty much the usual conclusion of every cycle when things like this blow up in their face (bigger incident = bigger apology/‘transparency’ post), and then the new cycle begins where things are ignored/swept under the rug/usual QA. > > So yes, surely we want to encourage more transparency et al, but it’s also important to acknowledge the history of these iterations, so especially new customers don’t spend based on misplaced expectations. 100% true. We have seen this cycle countless times. Still good to encourage steps in the right direction, but let’s not get our hopes up about massive improvements 😅 I will say I think things have been a little better lately than we’ve seen at other points in this game’s history, but it’s far from perfect, and I’m sad to expect communication breakdowns and a pile of bugs from IP2. ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [January 6, 2023, 5:15am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/514 "2023-01-06T05:15:09Z")
> [@Information about bans](https://community.gemsofwar.com/t/information-about-bans/78325/117): > > I have no motivating factors to want to short you, I’m not happy this happened, no one is. > I don’t care if you get given 10,000 Gems and a month long Vault event as long as I have a full time job still at the end of it 🤷‍♀️ employment is my motivation to assist you folks (I mean apart from the fact I care too). > > It sometimes is a negotiation - because injecting Gems into the economy can mess up the game health. I know I know what you’re going to say- so does incorrectly autobanning players - but both can be true at the same time. > > I’ve told the team and checked a couple of accounts about the amount of free gems per day you folks were talking about. > > I do care, so do the team - I willll get back to you all about the feedback you’ve given but because of time differences and such it won’t be until next week I think. Bear with me (like you have been very patiently doing already anyway). Just safekeeping in case of edits for future reference. 😊 🖖 ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [January 13, 2023, 8:27am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/515 "2023-01-13T08:27:39Z")
> [@Information about bans](https://community.gemsofwar.com/t/information-about-bans/78325): > > Hi everyone, Unfortunately, there was a bug causing players to be banned. We had a couple of developers, Nimhain (Producer, Head of CX) and Sirrian (Creative Director) working on the issue and resolving this for as many players as possible on Christmas day and Boxing Day. This bug was fixed on Boxing Day (26th Dec), and all affected players should now be unbanned. One part of the fix involved turning off Kris Kringle’s Treasure Map awarding ability temporarily so you will notice that. We kn… A priceless thread that illustrates how IP2 functions and treats its customers. TLDR of the Vault Compensation Chapter: 1- It is the customers’ fault if they assumed something happens periodically just because it’s been happening periodically for a very long time 2- Vault Events (that ‘coincidentally’ seem to have fallen out of rotation since the Dragonite Gnome was released) may now be used as compensation by the offending party, with the caveat that the injured party must trust the offending party that the compensation is an ‘Extra Vault Event’, with no way for the injured party to ever corroborate this. 3- The unprecedented Vault Offer during Arena Weekend has evidenced that IP2 deliberately (with the usual programming shortcomings) removed a scheduled Vault Weekend, while the mods lectured customers about ‘spoilers are not binding’. Krinklemess is just the top of an ever-growing pile that includes Weavergate, the Dungeon Rework Fiasco, and Kurandara Release, where this company has given enough information for any potential spenders to go into a financial relationship with IP2 with their eyes wide open. 😊 🖖 ---
**Author:** ![AMT](https://sea1.discourse-cdn.com/flex019/user_avatar/community.gemsofwar.com/amt/32/56829_2.png) [@AMT](https://community.gemsofwar.com/u/AMT)\ **Post date:** [January 31, 2023, 1:57am UTC](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445/516 "2023-01-31T01:57:30Z")
Hola Bramble: please read up on what shortcomings the community has had with previous mods dedication/soft-skills/selective answering in the past if you get a chance, so hopefully you can become the win-win this forum has been needing for years 🤞 Maybe you could start by telling us about what periodicity can Vault Weekends be expected to have moving forward? It used to be about 6 weeks, but we’ve been left hanging and in the dark lately… 🙏 🖖 [Previous page](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445.md?page=24) [Next page](https://community.gemsofwar.com/t/as-requested-by-a-dev-a-thread-about-devs-actions-inactions/61445.md?page=26)