# Anyone else on Xbox having items not appear after you buy?

**URL:** <https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319>\
**Category:** Support\
**Created:** [June 12, 2016, 10:57am UTC](https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319 "2016-06-12T10:57:58Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![BigBear](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@BigBear](https://community.gemsofwar.com/u/BigBear)\
**Post date:** [June 12, 2016, 10:57am UTC](https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319/1 "2016-06-12T10:57:58Z")

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Hey guys, for about the past 6 weeks when I buy a bundle I seem to have a 50/50 chance it wont appear, then I have to put in a support ticket. For example this week it happened TWICE when I was trying to make a mythic hydra (that thing is a beast) I was wondering…Does ANYONE else have this issue? I would love to have it fixed.

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**Author:** ![death](https://avatars.discourse-cdn.com/v4/letter/d/aeb1de/32.png) [@death](https://community.gemsofwar.com/u/death)\
**Post date:** [June 12, 2016, 12:12pm UTC](https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319/2 "2016-06-12T12:12:37Z")

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The devs are aware of it.  
@Mr.Strange @Nex@Foresti

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**Author:** ![BigBear](https://avatars.discourse-cdn.com/v4/letter/b/919ad9/32.png) [@BigBear](https://community.gemsofwar.com/u/BigBear)\
**Post date:** [June 15, 2016, 1:04pm UTC](https://community.gemsofwar.com/t/anyone-else-on-xbox-having-items-not-appear-after-you-buy/8319/3 "2016-06-15T13:04:20Z")

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I understand that they are aware of the issue however I am no longer getting responses to open tickets, mabye they are just backed up and its taking time, however to be blunt I have 5 hydras and are waiting on them to give me the pack that comes with the hydra to promote it.

I would like to buy some of this weeks stuff but dont want to do so until the other stuff is given. I dont mind waiting a bit to get what i paid for, but its getting annoying.